Senior IT Business Systems Analyst

Permanent Full Time 

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We are looking for a Senior Business Systems Analyst to join our dynamic team of project delivery professionals within the Information Security and Technology Risk portfolio of our Technology department. Our team delivers solutions that mature the Company’s risk and security capabilities, drive adoption of security services and manage the technology risk limits while enabling our business partners to better service our customers and to put the customer at the centre of everything we do.

In this role, you will be a strong collaborator that works closely with project team members, business partners and technical experts. You will use your strong analysis and critical thinking skills to understand the business needs, to elicit, document, and communicate solution requirements, and to manage these requirements through to implementation. In addition to requirements, you will elicit and document processes that help the organization understand the impacts of implementing technology solutions. You will be part of an analyst community that strives to collectively improve its capabilities, supporting one another so that we deliver the best quality and highly valued products to our stakeholders.

What you will do:

• Lead the elicitation of stakeholder needs and requirements from the perspective of business process, system functionality, service management, operational requirements, and usability, ensuring that the documented requirements are clear and consumable as the foundation for process and technical design and build.

• Lead and facilitate stakeholder meetings, walkthroughs, workshops and reviews of deliverables.

• Manage business requirement dependencies within and across projects or products.

• Identify and document current state business and system processes and work with process owners to build the proposed future state by identifying process gaps, process improvement opportunities, and impacts due to technology implementations, while assessing impacts to other business processes, stakeholders and systems.

• Manage the requirements through the project lifecycle, ensuring that requirements are validated, verified and approved, and ensure the implemented solution meets the business needs through requirements traceability.

• Develop collaborative partnerships and provide leadership across a variety of stakeholder groups, ensuring that information collected from multiple sources is critically evaluated, conflicts are resolved, information is clearly communicated at the appropriate level of detail, and requests are distinguished from the underlying business needs with the goal of driving to consensus.

• Contribute to other project implementation activities and deliverables, including process and system design, testing, organizational change management, user training, technical support documentation, risk management, assessing organizational readiness and business impact analysis, implementation roll-out and project closeout.

• Contribute to and actively promote the development, review and implementation of new technologies, methods, improvements, practices and tools through learning, evaluating and adapting industry standards, methodologies and best practices that provide business value and demonstrate practice maturity.

• Provide ongoing mentoring, support and direction to team members for requirements management, needs analysis and presentation of deliverables.

• Work with fellow colleagues to develop better ways of working and implement best practices to improve analyst service delivery to stakeholder groups.

What you will bring: 

• Experience working on Information Security or Technology Risk projects is a must-have asset. These may include projects focused on delivery of solutions related to Technology Risk Management, Information Security, Identity Governance & Administration, and Privilege Access Management.

• 5-10 years’ experience as a business process and/or systems analyst documenting the following: process maps and workflow diagrams, business requirements, gap analysis (current-state vs future-state analysis), use cases, user stories, business rules, scenario analysis, functional requirements, non-functional requirements.

• University or College education in Computer Science, Computer Engineering, Management Information Systems, Commerce, Business Administration or a related field, or equivalent combination of education and experience

• Expert knowledge in Power BI Report development using both Power BI Desktop and Power BI Report Builder.

• Experience with Jira, Confluence, and SharePoint platforms.

• Strong analytical and problem-solving skills, particularly critical thinking, with a strong attention to detail.

• Customer centric approach to problem solving with the ability to collaborate, resolve conflicts, and reach consensus with others.

• Demonstrated knowledge of how the business uses technology to meet business goals and strategies.

• Ability to apply deep understanding of the business areas and the impact technology has on the customer experience.

• Excellent oral, written and interpersonal communications skills, with the ability to translate complex technical subject matter in business terms for executive audiences, succinctly and professionally.

• Ability to lead team members through the decision-making process, while considering the relative cost and benefits of potential actions to choose the most appropriate one, working with data to identify patterns, collaborating with others, and use solid judgement to form conclusions that may challenge conventional wisdom.

• Ability to work in a virtual team environment, facilitating and contributing to work across geographies and across other functional teams

• Strong organizational skills with the ability to manage multiple competing projects and priorities under time pressure without compromising quality.

• Ability to adapt to changing priorities.

• Ability to influence and negotiate win-win outcomes among cross-functional teams.

• Ability to grasp concepts quickly and to work independently with minimal direction.

• Experience with IT project methodologies, processes, and practices; experience in both waterfall and agile methodologies is an asset;

• Experience and proficiency with industry frameworks such as ICOFR, IFRS17, OSFI, SOC2, ISO, CIS, SWIFT, NIST is an asset.

• Training or certifications in BA related best practices and methods, such as ITIL, Lean Six-Sigma, BPMN, and UML is an asset.

• Accreditation in Business Process and/or Systems Analysis, such as IIBA’s Certified Business Analysis Professional (CBAP), is an asset.

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The base salary for this position is between  $70,500.00 - $129,200.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.

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