Communications Specialist

About Northern

Northern delivers Omni-Channel Commerce Solutions, designed and developed with the latest open source technology. We specialize in building Magento eCommerce implementations and full service eCommerce marketing solutions. Our goal is to help businesses reap the benefits of web-based technologies to decrease costs and maximize their bottom line.

What We’re Looking For

We are currently seeking a highly motivated Communications Specialist to join our team!

The Communications Specialist is responsible for providing sales support; identifying, analyzing and responding to RFP opportunities; defining and documenting new and existing processes around opportunity identification, opportunity analysis, and bid/no-bid decisions; and increasing efficiencies to facilitate the scalability of the role.

Duties & Responsibilities

• Identify red flags or areas of concern that may factor into a bid/no-bid decision.
• Provide subjective rankings for opportunities based on fit and probability of success.
• Follow RFP intake / handoff process to facilitate scaling
• When required, attend pre-proposal calls.
• Use Salesforce to transfer prospective clients from the master list document, update and maintain status in CRM for full transparency.
• Create new, and refine existing, RFP response templates to increase efficiencies within the response creation process.
• Determine and continually refine and improve topic-based content repository to streamline the RFP response process and lower the reliance on Subject Matter Experts.
• Identify gaps in the boilerplate content and coordinate with the marketing team to resolve.
• Keep boilerplate content up to date and relevant.
• Monitor and download any addendums that are issued and file appropriately in Drive.
• Create draft RFP responses based on approved templates.
• Structure RFP responses in alignment with guidelines stated within RFP.
• Populate RFP responses with boilerplate content, where
• applicable, and topic-based content from content repo.
• Create custom content, where required, with a response to supplement boilerplate information.
• Identify areas of RFP response that require Subject Matter Expert input with ample time for delivery.
• Write and edit proposals and bids (RFIs, RFPs, etc.) within defined deadlines.
• Format and organize documents for submission.
• Prepare electronic and hard copies of responses for submission.

Knowledge, Education & Experience Required

• 2-3 year diploma or degree in Communications, Journalism, Marketing, Business or related field.
• 2-3 years experience writing RFPs or Proposals, preferably in web, technology or an agency environment.
• Proficiency in MS Word, Adobe Pro, G Suite tools. ?Salesforce experience is considered an asset.
• Knowledge of proposal development and production processes including the ability to organize, write and edit proposal content.
• Exceptional business-oriented written and oral communication skills.
• Ability to think on your feet and offer creative solutions when faced with sales objections.
• Strong organizational skills and a keen ability to pay close attention to detail.
• Ability to anticipate challenges and mitigate risk to ensure deadlines are met.
• Self-motivated with strong time management skills.
• Determination to establish a strong repeatable and scalable process.
• Ability to meet aggressive deadlines and thrive in high-pressure situations.

At Northern we recognize that experience comes in many different forms. If your experience is similar to what we’re looking for, please consider applying. We know that the best problem-solving and creative thinkers are those with thought diversity; that’s why we’re dedicated to adding new perspectives to our team.

Benefits

In exchange for your talent and expertise, Northern is committed to providing competitive compensation, health benefits, flexible work schedules, delicious meals, company retreats, opportunities for growth and professional development, and a fun, supportive environment that will allow you to be your best!

Equity and Diversity

Northern invites applications from all qualified individuals. Northern is committed to employment equity and diversity in the workplace and welcomes applications from all individuals, including but not limited to members of visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require any accommodations please let us know when you apply.

Apply To Position