Senior Business Analyst - 12 month contract

About Canada Life’s Digital Hub

Canada Life’s Digital Hub is a team driven by customer needs. We provide expertise and strategic thought leadership that’s fueling Canada Life’s customer experiences.

Our team of experts in design, technology, product, and agile work collaboratively with our business partners, creating digital tools that improve our customers’ lives. Come join an organization committed to delivering innovative, digital experiences.

We are looking for a Measurement & Research Business Analyst. This is a 12-month contract located in the London, Ontario office.

This is a hybrid role and the successful candidate will be required to be in the London office 2 days per week, with a remote option for other days.

Role description 

The Measurement and Research team is responsible for development and execution of brand and customer experience measurement programs as well as decision-support research spanning multiple lines of business within Canada Life. The insights generated from this team are used to guide strategic and tactical improvements to Lifeco products, processes, and customer service experiences. This role will support the Manager, Data and Research Operations within the Measurement & Research team, in sourcing high quality data, and facilitating and monitoring data transfers to ensure the smooth operation of continuous and ad-hoc research programs.

What you will do 

• Creating and maintaining documentation of core Measurement & Research team processes
• Assisting with sourcing data, defining requirements, and facilitating data transfer and transformation for measurement and research projects requiring systems data
• Facilitating and/or completing quality assurance and user acceptance testing on new system data extracts and data feeds
• Monitoring ongoing measurement programs, proactively identifying any errors/issues, and facilitating timely resolution
• Completing ad-hoc data analysis requests to support team decision making regarding (e.g., data sources, and requirements) 

What you will bring 

• Post-secondary degree in business analysis, project management, or business operations management
• Minimum 1-2 years experience in business process analysis and documentation
• Minimum 1-2 years experience in technical requirements gathering and documentation working with internal or external customers
• Proficiency in Microsoft Excel (e.g., tables, pivot tables, formulas, data cleaning & transformation)
• Working knowledge of Microsoft Project (e.g., for time tracking, resource allocation, and project chargebacks)
• Strong oral and written communication skills
• Strong process documentation skills
• Strong time and task management skills; ability to multi-task
• Basic knowledge of the Canadian insurance and investments industry (particularly business-sponsored plans)
• Basic knowledge of corporate IT infrastructure
• A proactive approach toward problem-solving and learning
• Ability to work collaboratively with business and technical resources
• Knowledge of Microsoft Power Query and/or Power BI would be a strong asset

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to?reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 


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