Consumer Insights Associate - Digital

Location: London, Ontario, Canada (remote)

Reports to: Sr. Manager, Digital Solutions

The Role: 

You will help develop the analytics and data insights for J.D. Power’s customer satisfaction survey research-based business, particularly those that measure digital channel performance. Primary duties include: contributing to the research process, interpretation of survey data, developing presentations that will help our clients improve their business, as well as ad-hoc analysis for clients. You will work with a team of Consumer Insights experts, Digital Solutions team, and business units from specific industries (e.g., auto, financial services, insurance).

The Impact:

The Digital Solutions Associate is an entry-level role (or 1-2 years of experience) on a the 5-person Digital Solutions team.  You are expected to be a self-starter who can work without close supervision and with other departments within the company’s matrix environment.  You will conduct analysis of survey data to help clients improve customer satisfaction and drive business results. Since this role focuses on client digital channels, an interest in and enthusiasm for all things digital is critical.

 Responsibilities:

• Analyze survey data to find insights that will help clients improve customer satisfaction
• Support the authoring of reports, presentations, and conference content that focuses on actionable insights to improve customer satisfaction
• Perform ad-hoc analysis for industry or specific clients which may leverage internal, client, or third-party data to enhance the value of insights
• Demonstrate thought leadership across industries

 Qualifications:

• Education: Bachelor’s Degree. Preference for candidates with a focus on behavioral sciences (Psychology, Marketing, Economics, Political Science), Quantitative emphasis (e.g., statistics), or technology.
• Basic knowledge in statistics and data analysis (descriptive statistics) preferred
• Strong data analytic skills—ability to analyze survey data, interpret survey results, and deliver insights
• Passion and enthusiasm for all things digital
• Able to articulate study findings in clear and concise manner
• Strong communication skills, both written and verbal
• Proficient in MS Office Suite (Power Point, Excel, Word) 

The Career Opportunity: 

The growth opportunities are significant, both within Digital Solutions as well as the overall J.D. Power organization. We have a strong desire to promote from within the company; the right individual has numerous avenues to pursue a long career with J.D. Power. You will have the opportunity to interface with clients across a wide variety of industries from technical to C-suite levels within those organizations.

Our Hiring Manager says:

“I’m looking for someone who is intellectually curious, some who asks ‘Why?’ and ‘How can I make this better?’ As an entry-level position, an enthusiasm to learn and collaborate with all levels across the company is critical to success.  We want someone who is excited by the ways in which technology (and digital channels specifically) is creating change in order to help our clients navigate.  The right person for this position should be able to work with data (survey and otherwise) to uncover insights and trends, and then use this information to create data-based stories that provide clients with ideas about how to improve their operations and increase customer satisfaction. The right person for this job will be able to see beyond the numbers to provide useful advice about how to help clients make better decisions to grow their business.”

J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. The company’s industry benchmarks and reputation for independence and integrity have established it as one of the world’s most well-known and trusted brands.

Truth that Transforms: At J.D. Power, we amplify the voice of the consumer, and help brands improve the value of their products and services. Our capabilities empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results. We understand that the customer experience is vital and that simply measuring it is not enough. Our analysts focus on driving results that improve customer loyalty and advocacy. Our success is driven by how much we help companies improve the customer experience. But data is only as powerful as the analysis and insights tied to it—and we put that power in the hands of our clients through our interactive reporting platforms. The data, analytics, insights, best practices, and action plans clients need are available whenever and wherever they need them, to help them make data-driven decisions that will improve their customer experience and drive positive financial results.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

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