IT Support Coordinator

IT Support Coordinator

Why Work At Techdoz?

Here at Techdoz, we strive to be the best we can possibly be, both for our clients and for our team. In serving our clients technology needs, it opens the door to amazing experiences that cannot be found sitting in a cubicle.

Each day is different from the last.

We foster a work culture that is based on collaboration because a team of independently talented people create energy and creativity that cannot be matched. A job at Techdoz is challenging but rewarding. So if you are energetic, customer-focused and like the idea of working in a learning-friendly, rapidly evolving environment, you may have what it takes for a job at Techdoz.

The Role

The IT Support Coordinator is on the front lines for incoming support calls, tickets from all levels of clients. Position requires a team player, self directed individual who is expected to demonstrate strong technical knowledge to cope with the rapid changing technology.  The ability to perform light project management, and other administrative tasks as required.

• Maintain a positive demeanor and respect for all staff, clients and for our company
• Client facing for all support requests
• Investigate and document support requests
• Schedule appropriate technical resources for support requests
• Maintain technical resource scheduling to ensure SLA requirements are met
• Ensure technical best practices are applied to all service efforts
• Enforce work policies and company processes
• Perform administrative tasks as required

• Positive & energetic attitude
• Passionate about technologies
• Proven working experience in IT or relevant experience
• Excellent customer care abilities
• Proficiency in gathering and analyzing information
• Excellent planning and organizational skills
• Good interpersonal skills, with emphasis on listening, verbal and written communication capabilities
• Basic bookkeeping skills an asset but not required

Techdoz offers a competitive salary, benefits (including spouse) with the ability to work from home.

To apply, please submit your cover letter, resume, salary expectations and availability to jobs@techdoz.ca. While we appreciate all inquiries, only those candidates selected for an interview will be contacted.

Disclaimer: The job posting has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.