Lightspeed Field Customer/Tech Training Instructor (Canada)

WHO ARE WE?

Lightspeed powers our client’s success in every aspect of their business – from sales to service – and everything in between! We develop, implement, and support innovative Dealer Management Software and data solutions that help increase lasting profitability across dealership operations for the Powersports, Marine, Marina and RV industries.

About DMS Software:

DMS is a game changing software for dealers to automate non-revenue generating activities, track operations and improve profits by assisting dealers with managing their Parts, Service, Sales, Storage, Marina, Customer Relationship Management (CRM) and Rental. Our DMS software helps all departments in a dealerships to function smoothly by creating a central data warehouse for inventory levels, ordering, services, and customer information. Our solutions are designed to help manage dealer operations by tracking and storing data from every department and delivering information that will assist dealerships in making successful business Solutions.

Position Responsibilities & Essential functions

• Delivers classroom training both onsite and in the regional classroom; providing training needs assessment, course development and instruction for the installation and ongoing use of Lightspeed products.
• Provides training on a range of Lightspeed software products, tools, support and practical set ups found at typical client sites.
• Gains expert operating knowledge of assigned products while researching activities through customer visits, interviews, reading relevant documents and attending classes.
• Coordinates training materials, meets project deadlines and quality requirements, delivers training packages and provides support for existing training materials.
• Develops training goals and course content standards and guidelines that will be used in training and makes recommendations to management on needed additions/changes to them.
• Participates in reviews and walkthroughs of publications and software design documents to analyze training needs, producing a needs analysis document for new and major-update training assignments.
• Performs other related duties as assigned.

Qualifications & Job Requirements

• 2+ years software training experience
• Experience with executing customer-facing implementation or product delivery projects
• Demonstrated experience managing multiple priorities and balancing competing priorities.
• Excellent interpersonal/communication and presentation skills 
• Ability to travel up to 50% of the time – one week training on site/one week training remotely

Preferred Attributes & Qualifications

• Dealership experience preferred – Marine, RV or Powersports
• Bachelor’s degree or equivalent experience preferred
• Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc.)
• Ability to consult and collaborate cross-functionally with other departments
• Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner

Lightspeed is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. 

The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. 

EEO Statement:
 
At Lightspeed, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers, and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. Lightspeed’s culture values and celebrates the uniqueness of individuals and the different perspectives they provide.
 
Lightspeed is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
 
Applicants for employment in the U.S. must be authorized to work in the U.S.


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