Systems Analyst, Information Technology Branch

Hybrid Remote Options:
 

The LPS is currently operating under a Pilot Remote Work Procedure. This position may be eligible for a hybrid work arrangement following successful completion of training.

Position Summary:  

The Systems Analyst provides Tier 2 support for all London Police Service (LPS) Information Technology (IT) equipment and performs lifecycle management of LPS IT infrastructure equipment. They create technical documentation and maintain the security of LPS systems. The Systems Analyst also provides advice and guidance to Tier 1 technicians and other members of the LPS.

Responsibilities:

•  Provide London Police Service (LPS) members with Tier 2 technical support for end user devices (e.g., computers, smartphones, desk phones, MDTs, printers, etc.)
• Troubleshoot reported software or hardware issues by investigating, analyzing, and diagnosing the issue and implementing and validating the solution.
• Deploy, maintain, repair, upgrade, and decommission LPS IT infrastructure hardware (e.g., servers, switches, firewall) and software.
• Identify and research quality improvements to IT products and services and analyze the impact changes may have on the critical production systems at LPS.
• Provide functional advice and guidance as a subject-matter expert within team and across organization.
• Create and maintain technical documentation of IT services.
• Provide insight, recommendations, and knowledge toward systems, hardware and applications deployed.
• Ensure IT services are efficient, secure, reliable, and high performing.
• Maintain security of LPS applications, network, and infrastructure devices.
• Other duties as assigned within the core competencies.

Requirements:

• 3-year post-secondary education in Information Technology or equivalent.
• 3 years’ related experience in technical support.
• Strong problem-solving skills and judgement required to make decisions from numerous/broader range of alternatives covered by standards and precedents of a general nature; for producing a wide range of products requiring a high degree of accuracy and close tolerances; and for maintaining highly technical equipment.
• Excellent communication skills for regular contact with LPS members, contractors, and vendors to give, obtain, and/or exchange, and/or discuss technical information or decisions requiring discussion or explanation to ensure full understanding, with tact, self-control, and persuasiveness.
   

Benefits/Pension:

Medical, Dental, and Vision, Life Insurance, Pension Plan (OMERS), Employee Family Assistance Plan, and on-site Fitness Facilities.
 

Hours of Duty:

Day Shift; Monday - Friday
 

Application Process:

Please refer to the “How to Apply” page on our website for application instructions.  We thank all applicants for their interest in the London Police Service; however, only those selected will be contacted.

London Police Service is committed to creating and fostering a diverse and progressive workforce that is representative of the citizens that we serve. It is the LPS policy not to discriminate against any employee or applicant, in accordance with federal and provincial regulations and to base all employment decisions only on valid job requirements.

Applicants requiring accommodation for any stage of the application process, please contact our Human Resources Generalist @ hrgeneralist@londonpolice.ca.
 

The London Police Service is located in southwestern Ontario, Canada. We have over 800 members (officers and civilians) and we proudly serve over 400,000 residents in the City of London. Our mission is to ensure the safety and well-being of London’s communities and our goal is to have a membership that is representative of the diverse London community.

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