Sr Customer Success Manager**REMOTE**

Position Responsibilities & Essential functions

• Assists clients with defining their business success strategy around CDK solutions
• Maintains established relationships with dealership management and have a reputation for being a trusted expert on CDK products
• Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities 
• Prepares client specific reports and presentations for the purposes of educating and driving growth and adoption of CDK applications in the client’s organization
• Identifies trends and help solution for identified gaps using analytics
• Key business partner with Sales that helps define opportunities to grow our business with the client
• Mentors fellow CDK associates when needed on best practices to engage and solution for client needs  
• Ability to successfully identify and implement strategies for retaining “at risk” clients
• Identifies opportunities and create a plan for addressing educational & utilization  needs for dealership staff
• Mentors and trains junior staff on risk mitigation strategies, client recommendations and best practices when needed
• Contribute and take ownership of various projects within CDK both internally and for our clients

Qualifications & Job Requirements

• Must be fluently Bilingual in English & French
• Minimum 5 years of Customer Success Services or Sales experience preferably in an Auto Dealership environment
• Outstanding communication skills, verbally and written.
• Ability to work and influence across all levels of the dealership focused on Executive Leaders
• Knowledge of CDK applications DRIVE, CDK Service, CRM and Modern Retail (Roadster)
• In-depth knowledge of dealership operations
• Ability to build trusted relationships with Dealership Leaders
• Self-motivated to learn & develop professionally for career growth
• B2B or account management in a similar industry
• BA/BS preferred
• Ability to Prioritize multiple duties & projects with a High sense of urgency
• Ability to travel when needed to clients and CDK meetings. (Up to 20%
• Good knowledge of using Totango and Salesforce

Preferred Qualifications

• 5+ years of retail automotive experience preferred

Compensation: $75,000 - $85,000 CAD

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.


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