Technical Analyst - Microsoft 365 Solutions

Posting Period

Open:         February 21, 2024

Deadline:    March 5, 2024

Non-Union

Department Name

Technical Analyst - Microsoft 365 Solutions

The Technical Analyst is the technical subject matter expert for Microsoft 365 solutions. They play a key role in the procurement, installation, maintenance, and support of the overall Microsoft solutions (applications and infrastructure). The Technical Analyst assists in the analysis and provisioning of new solutions to meet the clinical and business needs of the organization.

The Technical Analyst provides an advanced level of technical support, including troubleshooting, testing, system problem resolution, ticket escalation to vendor(s), and research on technical options. They support the workflow of solutions by providing knowledge transfer and teaching to the end users, and will build solutions for individuals, departments, or the organization, on occasion.

Regular Full-Time

Rate of Pay: $39.92 per hour - $49.89 per hour

Hours of Work: 37.5 hours per week

If interested in this role, please apply with a resume that outlines all current and previous experience relevant to the position.

Qualifications

• Successful completion of a College Diploma in Computer Systems Technology or related field; or equivalent experience as acceptable by the hospital
• Undergraduate Degree in Computer Science or related field preferred
• Minimum three (3) years recent, related experience in project management or systems support
• Demonstrated advanced experience managing Microsoft 365 systems including Microsoft Teams, SharePoint, and OneDrive
• Advanced experience in collecting requirements, analyzing options, and building solutions using Microsoft’s Power Platform
• Experience in PowerShell programming/scripting is an asset
• Proficient knowledge in modern networking infrastructure
• Experience with clinical processes, nomenclature, and the hospital environment an asset
• Strong skills in process-centric thinking
• Advanced commitment to customer service
• Advanced organizational skills and ability to adapt to changing priorities and ambiguity
• Advanced communication skills (both verbal and written)
• Advanced problem-solving and decision-making skills
• Advanced ability to work cooperatively as a team and to facilitate meetings and workgroups
• Demonstrated knowledge of and commitment to the principles of patient and family centered care
• Demonstrated ability to attend work on a regular basis
• Demonstrated practice and commitment to patient and staff safety at LHSC
• Demonstrated practice and commitment to LHSC’s vision, purpose and values

Immunization Requirements

Before beginning employment at LHSC, all new hires will be required to: 

• Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/ Diphtheria/Polio; Meningitis; 
• Provide documentation of the Tuberculosis skin testing (two step); 
• Provide proof of Health Canada-approved COVID-19 vaccination reflective of Ontario Health’s current definition of being fully vaccinated 
• For more information visit https://www.lhsc.on.ca/careers/health-review-requirements

LHSC is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the Hospital, inclusive of our Staff and Patient experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on location, as required.

We are committed to providing a safe, healthy and inclusive work environment that inspires respect.  LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process.  Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach.  Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or recruitment@lhsc.on.ca .

As part of the selection process applicants may be required to complete an examination or test. Please be advised that a reference check may be conducted as part of the selection process.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months.

Please be advised, if you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee’s accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process.