AVP Optimization & Enablement

Permanent Full Time 

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We are hiring an AVP, Optimization and Enablement. This is a hybrid role requiring the successful candidate to be in office 3 days per week.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg. 

The AVP Optimization and Enablement will be responsible for delivering on multi-million, multi-year modernization and optimization of process and technology initiatives that will drive material efficiency gains within priority Group Customer lines of business while improving customer and employee experience by re-designing the end-to-end processes for conducting day to day transactions across core parts of the business. 

The successful candidate will guide business operational areas on a repeatable approach to transform their work to enable far greater straight through processing, automation, digitization, AI and technology tools, then re-skill and re-align the org structure to address the remaining work which will be significantly transformed, requiring different skills and new ways of working. This requires a mindset of challenging the status quo, reimagining and re-engineering the entire end-to-end journey, the day-to-day processing steps and decisions, the tools business and operations use and the experiences our customers and employees have.  

What you will do 

• Set a clear vision for the reimagined process decision bringing deep thought leadership on the process and the suite of tools
• Use project and program management skills including task breakdown, prioritization and planning, clarification of ownership, change management and pro-active risk management
• Build consensus with the multiple stakeholders across technology and business areas as well as external stakeholders to execute on a common mission, vision and scope
• Use agile delivery and process redesign best practices to effect change
• Gain a strong understanding of the business and key stakeholders and work closely with end-users to deeply understand current process to implement process redesign
• Identify interdependencies within the project and create awareness & understanding around it
• Understand technology and Agile development
• Challenge the status quo and find new solutions to drive out of the box ideas
• Empower others to fail, learn, and grow
• Have a business and advisor-centric mindset and solve complex problems
• Take accountability to maintain focus and scope that will result in desired outcomes, including: productivity improvements along with driving efficiencies, customer experience and employee experience improvements

What you will bring

• University degree with a specialization in Business, Engineering, Technology and/or at least 10+ years deep experience in owning and delivering business process solutions or transformational change
• Experience within the insurance or investment industry
• Ability to communicate effectively and can simplify technical issues, and provide clear and concise commentary/answers
• Experience as change agent with the ability to drive results and contribute to change processes that improve organizational performance and creates a culture of accountability
• Successfully demonstrated analytical and conceptual knowledge and a highly efficient and structured work method
• Experience working in complex business areas and operating within an agile framework
• Lean six-sigma or process re-engineering experience
• Strategic thinker and compelling leader with a strong vision
• Natural collaborator who is able to create win-win solutions
• Strong influencing skills with the ability to make difficult decisions
• Travel requirement: Up to 25% (within Canada)

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The base salary for this position is between  $111,000 - $205,500 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.

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