Senior HR Client Advisor

Description

Are you passionate about Canadian HR compliance and best practice? Do others in the workplace turn to you for guidance, insight, and support with complex HR issues? Do you thrive in an environment where you are contributing to a tightknit team that supports each other?

If this is you, we have the CAREER you have been searching for!

Who We Are

We engage employees and empower leaders to love what they do by being the most complete and connected HR solution in Canada, and we want you to love what you do!

Our passion for all things people applies to everything we do! Citation Canada has been recognized ELEVEN TIMES as one of Canada’s Best Workplaces!

What You’ll Do

We are looking for a seasonal HR Professional with a strong background of cross functional experience.

As a senior human resources client advisor, you will:

• Provide on-demand over the phone advice and guidance to our clients on a wide range of HR topics including recruitment and selection, collective bargaining, workplace investigations, accommodation, performance management, terminations, and attendance management.
• Provide guidance and advice on (and interpretation of) HR-related legislation and regulations across jurisdictions including employment standards, occupational health and safety, human rights, and workers’ compensation.
• Direct clients to or provide clients with additional resources to improve their understanding and help to resolve their expressed concern or inquiry.
• Ensure client satisfaction and foster client engagement on every call.
• Remain abreast of all current and emerging HR-related legislation, regulations, and best practices.

Requirements

About You

You are a seasoned HR professional who:

• Has at least 10 years of progressive HR experience.
• Has proven experience developing, implementing, maintaining, and advising on all primary HR functions.
• Has an in-depth understanding of all HR-related legislation and regulations, including interpretation and application.
• Can establish rapport quickly and build lasting and trusting relationships.
• Is focused on the customer or client experience.
• Has strong research abilities and the desire for continuous learning.
• Has a degree or diploma in HR, or a related field.

It’s a bonus if you:

• Have your CHRP or CHRL designation.
• Are bilingual in English and French with strong verbal and written communication skills.

What You’ll Love About What You Do

As a senior human resources client advisor, you will be rewarded by helping companies across Canada to be their best. You will be challenged by unique questions and problems, and you will experience the satisfaction of using your extensive knowledge, experience, and insight to help clients overcome their HR challenges. You will be part of a close-knit team of like-minded professionals, with opportunities to collaborate with departments and individuals across the company.

Benefits

More Perks

• The rewards are plentiful! We offer a competitive compensation structure for all of your hard work. 
• We want you to have a life outside of work. That’s why we are committed to providing a stable schedule that will allow you to balance your professional life with your personal life.
• We care about you. Paid time off, time off for birthdays, paid time to volunteer, health and dental benefits, and an EAP are just some of the ways we demonstrate our commitment to employee health and wellbeing!
• We care about giving back. We believe that a team builds a company, and a company builds a community, and that's why we take pride in giving back to our London community!
• Flexible work model. We provide hybrid work options!
• Thrive in our culture. We’ve been recognized ELEVEN TIMES as one of Canada’s Best Workplaces and have a stellar rating on Glassdoor.
• Be proud of what you work on. Our exceptional reputation means you can contribute to building products and services that you will be proud of and be excited about.
• We take our work seriously, but not ourselves. Joining the Citation Canada team means you will have a lot of fun, from exciting company incentives to virtual team builders. We make certain to take time to celebrate our successes!
• Grow your career with us. When you join our team, you are signing up for more than just a job; you are signing up for a career!

So, what do you say? Do you have what it takes to be a member of our award-winning team? If so, send us your résumé!

Citation Canada is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process.

Thank you for considering a career with Citation Canada.