Technology Delivery Lead

Company Overview

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Department Overview

Business Shared Services Technology Solutions (BSSTS) is a segment under TD’s Customer Platforms and Enterprise Technology Enablement (CPET) division, where teams such as: Contact Centre, ATM and Customer Assistance have come together to support the Shared Services mandate.

Our Goals:

• Bring innovative solutions to the market
• Bring an integrated solution capability with a comprehensive digital experience to help drive the right customer experience while protecting our customers interests
• Provide legendary customer experience
• Enhance our core capabilities to better protect our customers

The Customer Assistance Technology team is responsible for the application strategy, development and support of the Customer Assistance business applications used for collecting on delinquent and written off TDCT and TDAF products as well as MBNA credit cards. The team focuses on technology planning, application design, development, integration, SME consultation and production support. This role is an exciting opportunity to join the Customer Assistance technology team within BSSTS as a Technology Delivery Lead.

Job Description

As a key member of the team, the successful candidate will be required to work with a highly interactive team and will be responsible for the delivery of CA technology projects and manage a team of leads responsible for supporting project delivery. Plan, manage and deliver distinct projects through all specific phases, in alignment with business and/or enterprise strategies. Provide leadership, direction and coaching to teams(s) while partnering with business and executive stakeholders within a single or across multiple Lines of Business.

Accountabilities and Experience:

7 + years of experience in Technology Project Management and / or Delivery including financial management (Clarity) and project health status reporting.

Manage a small team of TDLs and BSAs responsible for CA project delivery

Assist in leading projects including implementations with 3rd party solutions, and internal cross platform dependent solutions.

Ability to demonstrate the technical solution’s design in interview process (includes architecture, security, data considerations)

Experience in distributed and host/mainframe technologies including currency upgrades, new development, cross application integrations with various lines of business (MTG, LON, HELOC, ULOC, etc.) is required.

Facilitate decisions with respect to solution, architecture and potential options & risks which will have downstream impact in cost and scalability.

Participate in business planning discussions and define the technology delivery approach, including cross applications / teams’ integration, and/or release co-ordination

Ensure the alignment of solution design to comply with enterprise standards and meet enterprise or segment TS strategic direction (e.g. TOM; enterprise assets)

Act as an integrator of solutions; provide a flexible approach by offering and negotiating options with the clients that assure the appropriate balance between service levels, cost and risk

Oversee and support the demand management process from intake through final approval and initiation of delivery execution with respective management teams / business partners / stakeholders

Work closely with IT leadership and architecture to ensure on-going focus on reusability, scalability, and enterprise-wide solutions, to maximize returns on the suite of products

Advanced knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects

Agile Delivery Experience would be an asset

Demonstrate understanding of the business or acumen to pick up the business knowledge of banking

Experience with estimation models and ability to guide team to come with end to end estimations

Requirements

Excellent time management skills with a proven ability to meet deadlines Demonstrated conflict resolution and judgment skills Strong communicator with a positive approach that can liaise with teams, colleagues and partners, to achieve delivery success

Hours

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Apply now