Project Manager - Implementation & Training
London, ON, CA, N5V 0A4
Accelerate Your Career
Drive global technology
With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.
We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.
From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.
As an Implementation Project Manager, you will be responsible for:
. Planning/organizing assigned implementation projects
. Controlling the implementation process and driving execution against project scope and contract requirements
. Establishing and meeting deadlines
. Driving accountability against risks, issues and action items
. Managing the customer experience and driving net promoter success
. Leading stakeholders including all functional CDK departments, including CDK resources, Client, and 3rd party vendors where applicable
. Communicating with all key stakeholders in both written and verbal formats
. Developing and presenting project plans, schedules, and formal presentations as required
. Documenting all project activities in Salesforce and utilizing CDK tools to fulfill project administration requirements
. Project escalation and guiding our customer through a fair and solutions oriented result
. 2 to 3 years of Project Manager / or Training and Implementation Experience
. Bachelor Degree or equivalent experience
. PMP certification desired
. Ability to travel 5% (to meetings or training)
. Valid Driver’s License Required
. Planning skills to demonstrate ability to handle multiple implementation projects and stakeholders
. Coordination and organization of activities, material, information, resources and ability to modify priorities as needed
. Business Acumen in Project Management and Heavy Equipment industry desired
. Accountability and strong decision making skills to carry out actions and report on escalations
. Ability to work independently and follow standards and guidelines
. Critical Thinking Skills needed to interpret issues, trends, and explore solutions
. Solid independent judgement and analytical reasoning
CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That’s why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.
CDK Global is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled.
We believe that diversity in all aspects of business leads to strength.
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