Director of CRM and Lifecycle Marketing

Headquartered in London, Ontario, Northern is an integrated digital solutions agency that specializes in helping leading Retail and Public Service brands navigate digital change. Leveraging our industry expertise and deep understanding of our clients’ businesses, we collaborate to design, create, and enable tailored digital experiences that drive growth. We have strategically assembled a group of innovators who have a passion for technology, design, and improving digital experiences.

What We’re Looking For

Northern is looking for a Director of CRM and Lifecycle Marketing

Join our team as the Director of CRM and Lifecycle Marketing, where you will play a crucial role in shaping the strategic direction of our digital marketing initiatives. You will lead a very talented team of digital marketing professionals disciplined in email, content and SEO to develop and implement innovative strategies that drive customer engagement and retention. Collaborate with cross-functional teams to ensure alignment and success of key projects for our clients. And lead reporting and analysis efforts to gain actionable insights and demonstrate value to stakeholders. 

If you have a passion for digital marketing, are a leader that would love to be actively engaged with a fantastic digital marketing team and possess a track record of success in CRM and lifecycle marketing, we want to hear from you!

Benefits of Becoming a Northerner

In exchange for your talent and expertise, Northern is committed to providing:

• Benefits plan, including a Health Spending Account
• Wellness Program & LifeWorks EAP
• Fitness Reimbursement Program
• Vet Care Program
• RRSP Matching
• Profit-Sharing Performance Bonuses
• Endless Professional Growth Opportunities
• Delicious Meals & Company Social Events
• Free Onsite Parking
• Referral Bonus Program
• Flexible work environment - so you can work where & when you work best
• Allowance to help set up home office  

Just to name a few!...

Duties & Responsibilities

• Lead a dynamic team of Email, SEO, Social & Content Strategists, fostering their growth and development.
• Provide oversight and strategic direction for our portfolio of digital marketing clients, ensuring the department is meeting performance objectives and utilizing proper lifecycle marketing strategies and tactics
• Develop and maintain best in class digital marketing solutions for Email & Retention marketing by staying current on best practices and trends
• Hold the team accountable for high-quality deliverables, including defining and enforcing quality standards and reviewing outputs for optimal results
• Act as a thought leader, overseeing multi-channel marketing initiatives across Email, Social, SEO, and Loyalty.
• Lead segmentation strategies to increase engagement and reduce churn.
• Collaborate with senior SEO strategists to increase organic traffic and online visibility.
• Work collaboratively with other departments,such as creative, paid media & advertising, project management, CRO, and web development to ensure a unified approach to client projects.
• Organize and deliver training sessions and workshops for the marketing team on industry best practices, industry trends and creative thinking techniques.
• Lead reporting processes specific to areas of Email/CRM, Retention & Loyalty, Content & SEO to gain actionable insights and demonstrate value/ROI to clients
• Manage the hiring, resource allocation, performance, and professional development within the team.
• Drive process optimization to increase the speed and agility of our teams

Knowledge, Education & Experience Required

• 8+ years of relevant marketing experience, preferably in B2C and eCommerce
• Minimum 3 years experience in a management role
• Advanced experience with email marketing platforms such as Klaviyo, Salesforce Marketing Cloud, and/or Adobe Campaign
• Strong understanding of SEO strategies and tactics, as well as the impact of SEO to a digital experience
• Strong analytical, organizational, and problem-solving skills
• Experience with attribution platforms such as TripleWhale, North Beam, Google Analytics
• Proficiency with HTML, MJML, CSS and/or responsive email coding
• A College diploma, University degree, or relevant job-related experience. We welcome highly experienced, self-taught, and self-motivated learners who express a strong passion for digital marketing
• Demonstrated knowledge of CASL, CAN-SPAM, and GDPR compliance
• Proficiency with customer data management, measuring channel metrics and performance, and monitoring deliverability 

Since its founding in 2015, Northern has grown to nearly 200 employees, helping leading brands across North America navigate digital transformation.

Northern is positioned as a leader in the performance advertising industry as a Facebook Marketing Partner and Google Premier Partner —awarded to only 3% of agency partners in Canada. Our campaigns with leading brands in North America have been recognized as best in class through the Google Premier Partner Awards, Search Engine Land Awards, and the Canadian Search Awards.

Northern’s continued growth, strengthened by our strong company culture, has led to multiple recognitions by Great Place to Work® Canada including Best Workplaces™ in Canada, Ontario, for Women, for Hybrid Work, and more.

Equity and Diversity

Northern invites applications from all qualified individuals. Northern is committed to employment equity and diversity in the workplace and welcomes applications from all individuals, including but not limited to members of visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require any accommodations please let us know when you apply.


Learn more and Apply