Business Analyst

Job Description

Reporting to the Tech Review Manager, the Business Analyst will be primarily responsible for gathering, analyzing, specifying, and validating the company’s business needs. This includes interviewing users and gathering/compiling user requirements to convey to the Development team throughout the entire software lifecycle, testing and training. The BA’s support is critical to our development process by ensuring that project deliverables are met according to specifications.

Responsibilities & Duties

• Gather and document requirements and ideas from different internal user groups.
• Develop an understanding of business needs through discussion and interviews.
• Review enhancement requests and customer inquiries.
• Assess customers’ needs, identify and document requirements critical to achieving business objectives.
• Create the functional requirements along with user interface requirements.
• Recommend and communicate solutions to specific business problems and improvements to business processes.
• Assist with Release Videos and Online Help update and maintenance.
• Participate in beta testing as required.
• Other ad hoc duties as assigned.

Qualifications

• 4 – 5 years of experience as Business Analyst or similar role
• Experience in technical writing and/or document management is preferred.
• Experience working with users developing business requirements
• Experience with process management and process change implementation
• Effective business case writing skills
• Ability to learn new software quickly
• Strong analytical mindset to understand a business problem and break it down into resolvable understandable pieces
• Efficient problem solving skills, with the ability to work under pressure and tight deadlines
• Effective communication skills (both verbal and written) to act as a professional and inquisitive liaison
• Proficient skills and experience in Microsoft Office including Word, Excel, and PowerPoint
• Product roadmap experience ability to elicit mid- and long-term product plans
• Familiarity with SDLC/CMM/ISO principles
• Familiarity with estimating and resourcing processes
• Aviation experience/knowledge a plus, as is fluency in other languages
• CBAP/CCBA designation preferred but not required.

Please send your resume and a detailed cover letter explaining your experience, knowledge, and ability towards this career path, and why we need to speak with you, to hr@winair.ca. Please include the position title in the subject line. Thank you in advance for your interest. Only those candidates selected for an interview will be contacted. If you require any accommodation at any point in the recruitment process, please let us know.