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System Specialist - Business Lending Origination

by Libro Credit Union

Position Type: Full-time
Location: London, ON
Date Posted: Feb 20, 2024
Libro Credit Union

Job Description

System Specialist - Business Lending Origination

Libro is growing – and Libro is hiring.  

Our expansion plans include a series of new hires across southwestern Ontario. Take a look. 


Who We Are 

Imagine working for an organization where every employee and customer is an Owner.   


No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper.  We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service, when and how our Owners need it. 


Libro is a progressive employer who invests heavily in the development and career ambitions of our staff.  Our hiring philosophy is focused finding candidates who carry a positive attitude, a desire to learn, and a passion for helping our staff and Owners (customers) grow financial confidence.  We commit to teaching and supporting you as you learn the skills you need. 


What Opportunity Awaits? 


As we continue to grow progressively, Libro is on a mission to find a passionately accountable full-time Systems Specialist supporting our London Administration location. 


The Systems Specialist role is responsible for the overall Business Loan Origination System (LOS) management from a business requirements perspective. Strong end to end understanding of assigned systems/platforms and Business lending experience is required to implement, maintain, and enhance Libro’s product and service capabilities.  The responsibility of this role includes system operation & maintenance, training & user support, and reporting & continuous improvement. This role is the main contact with Information Systems and the Vendor to ensure system performance is maintained at a high standard.   


The Epic Human we are looking for will;

  • Be responsible for the effective operation of the system; working closely with Information Systems and Vendors to prioritize maintenance and system updates for optimal performance.
  • Works with key stakeholders to operationalize a continuous improvement cycle, including root cause analysis and implementing process improvements.
  • Identify opportunities to improve both upstream and downstream impacts for users and requests changes to Information Systems.
  • Conduct user acceptance testing (UAT) to ensure that all new features and enhancements function correctly.
  • Collaborate with end users to ensure that the software meets business requirements.
  • Supports other systems and processes related to designated system such as CMHC, Sagen and Equifax as available and contributes strong knowledge to collaborate with other downstream systems including Ovation and Client Relationship Manager.
  • Work in partnership with Learning & Development, responsible for ongoing training, including develop & refine training modules, facilitation, and onboarding users.
  • Write and maintain all systems/platform related policies, procedures, work instructions. 
  • Support and troubleshoot system issues that are reported by users.
  • Work collaboratively with Agile teams and other stakeholders to implement solutions that continuously improve the system/platform and Owner/staff experience.  
  • Vendor liaison and subject matter expert to recommend changes, solutions, and improvements to key stakeholders.
  • Collaborate with internal and external stakeholders to develop reporting that meets regulatory requirements, measures services standards/agreements, and accommodates ad hoc requests to support key performance metrics/objectives.
  • Using data, optimize the utilization of the system and data to identify risks and related solutions. 

Could this be you?  Are you ready to Be Libro?? 

  • Do you have a passion for growing prosperity in Southwestern Ontario by transforming banking through developing others and inspiring financial happiness?
  • Are you an Epic Human; joyful in your work, passionately accountable, a bold explorer and mutually inclusive?
  • Do you have a university degree in Business or Finance?
  • Do you have a minimum 5 years of experience in business lending with a well-developed analytical, organizational, and problem-solving skills?
  • Can you demonstrate end to end knowledge of applicable systems, processes, and regulatory requirements   to facilitate lending decisions?
  • Do you have a proven commitment to innovation and continuous improvement; experience with nCino Commercial Lending Origination System (CLOS) is preferred.

How we bring Joyful in our work: 

  • Competitive salaries and employee pension plans 
  • Comprehensive benefit package, with all premiums paid for by Libro! 
  • Generous vacation time 
  • Employee wellness programs 
  • Staff accounts and staff rates on products and services 
  • Staff appreciation programs and awards 
  • Career development opportunities including tuition assistance 
  • Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team!? 


If you're passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Southwestern Ontario - we want to hear from you! 

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good. Serving families, farms, and enterprises in southwestern Ontario, Libro offers an inclusive, forward thinking approach to banking – all centered on growing prosperity. Libro pursues its purpose through four key pillars – employment, financial resilience, local food accessibility, and housing.   

Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect.  As an inclusive employer we are committed to providing a fully accessible recruitment process.  Email us at any time during the recruitment process to let us know what supports you may need to be successful.

Learn more and Apply