Senior In-Force Policy Service Associate

Temporary Full Time 

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Reporting to an Assistant/Associate Manager, you will work within a team committed to providing superior, fast, accurate, and cost-effective service to our clients by responding to policy information and/or change requests and processing them. Our clients include financial security advisors, marketing assistants, customer service centers, policyholders, and internal business partners.

What you will do

• Process a wide variety of customer service transactions, ensuring proper authorizations are received, accurate calculations are made, and system records are updated. This includes disbursements and related accounting entries, beneficiary or ownership changes, premium payment administration, reinstatements, and possibly policy changes and confirmation of policy revisions, etc.
• Respond to inquiries and provide technical and contractual information by interpreting contractual provisions, current tax regulations, existing guidelines, and system processes.
• As a team member, participate in routine administrative tasks and assist the Assistant Manager or Associate Manager in ensuring smooth team operations.
• Occasionally work on projects to support new initiatives, product improvements, and system changes.

What you bring

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs. 
• Proven customer service skills.
• Excellent oral and written communication skills.
• Strong organizational skills.
• Positive and optimistic outlook.
• Ability to adapt effectively to change.
• Strong interpersonal skills and ability to work as part of a team.
• Adaptability – you are flexible and enjoy working in a fast-paced environment.
• Highly motivated and quick learner.
• Comfortable with both structured and unstructured processes.
• Demonstrated initiative and appreciation for a challenging workload.
• Ability to manage multiple competing priorities and work under pressure.
• Clear commitment to self-development.
• Knowledge of traditional individual/universal life insurance products would be an asset.

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The base salary for this position is between  $41,100 - $68,400 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.

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