Technical Counselor - Vendor Management & Contract Review

Position Purpose

The Technical Counselor provides advice and counselling services to Info-Tech’s members by providing measurable value, improving client strategy, processes, subject matter knowledge, and organizational capabilities around Contracting Negotiation and Strategy, Vendor Management, and IT Sourcing. The Technical Counselor contributes ideas for Info-Tech’s research agenda, and enriches Info-Tech’s research content tailoring it specifically to the Technical Counselor seat holders. The Technical Counselor presents our methods and frameworks at Info-Tech and partner events.

Duties & Responsibilities

• Analyze and evaluate for comment on IT contracts with the ability to discuss recommendations with members.
• Leverage our research to assist members through the process of executing projects or process improvements either remotely (working through a series of structured calls) or onsite (working through structured 5-day workshops).
• Provide measurable value to our clients through the various services provided: research, calls, and workshops.
• Contribute to Info-Tech’s Research Agenda planning activities by identifying trends in IT contracting and Vendor Management, proposing research topics, and developing research outlines and scoping documents.
• Develop technology content and articles for third-party media as part of Info-Tech’s PR activities.
• Deliver or co-deliver seminars in client events organized by Info-Tech Research Group, as well as partner events.
• Provide Technical Counsel and oversight exclusively to 10-18 clients within any 12 month period of time cultivated or assigned
• Evaluate members’ needs and work with them to set objectives and develop a strategy/work plan within the terms and conditions of the members’ agreement;
• Provide proactive thought leadership and new ideas not “asked for” on behalf of the client’s membership
• Participate in regular communication / support / education and participation with Sales Leadership and Account Directors to account planning and support efforts
• Leverage ITRG and 3rd party assets to deliver on promises within the memberships
• Diagnose member value expectations pain points and connect them with appropriate Info-Tech Research Group product solutions
• Build strong relationships with the clients peers and important stakeholders to provide experiences that are tailored to the clients objectives and culture.

• Demonstrated experience in Vendor Management and IT Contract Review.
• Working knowledge and experience with Microsoft or Oracle licensing, contracts and pricing preferred.

Education & Experience

• Undergraduate degree required (business or technology preferred) or equivalent experience.
• Excellent presentation skills and facilitation experience: client-facing workshops, training sessions, and consulting engagements.
• Strong relationship building and management skills. Experience gaining and maintaining trusted advisor status with senior management and C-level executives.
• Minimum 15 years’ experience working within a mid to large IT procurement/sourcing department or with an IT vendor or analyst firm.
• Certifications in an IT, Procurement or project management related topic e.g. PMP, COBIT, ITIL, CTPE an asset.
• Demonstrated experience in Vendor Management.

 Skills

• Understanding of the key management processes within an IT department.
• Demonstrated experience working in a Vendor Management or IT Procurement/Sourcing role.
• Strong client advisory and service delivery skills; the ability to lead clients through complex projects, build relationships and establish reputation as a trusted advisor, and lead clients through structured working sessions.
• Prior experience in applying primary and secondary research, along with superior analytical and written communication skills, to produce high-quality research for our members.
• Advanced proficiency in Microsoft Excel, PowerPoint and Word.
• Must be flexible and have ability to travel (25-50%) to deliver workshops onsite at client locations both within and outside of North America. Must be eligible to obtain TN Visa for work with US clients, unless you are a US resident.
• Strong written and verbal communications skills.
• Must be available for after-hours call booking twice per month for two hours each time.

ITRG is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process