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| Position Type: | Full-time |
| Location: | London, ON |
| Date Posted: | Jun 22, 2021 |
Job Description
Senior Technology Delivery / Partner Manager
Company Overview
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Department Overview
Business Shared Services Technology Solutions (BSSTS) is a segment under TD’s Customer Platforms and Enterprise Technology Enablement (CPET) division, where teams such as: Contact Centre, ATM and Customer Assistance have come together to support the Shared Services mandate.
Our Goals:
- Bring innovative solutions to the market
- Bring an integrated solution capability with a comprehensive digital experience to help drive the right customer experience while protecting our customers interests
- Provide legendary customer experience
- Enhance our core capabilities to better protect our customers
The Customer Assistance Technology team is responsible for the application strategy, development and support of the Customer Assistance business applications used for collecting on delinquent and written off TDCT and TDAF products as well as MBNA credit cards. The team focuses on technology planning, application design, development, integration, SME consultation and production support. This role is an exciting opportunity to join the Customer Assistance technology team within BSSTS as a Senior Technology Delivery / Partner Manager.
Job Description
As a senior member of the team, the successful candidate will be required to work with a highly interactive team and will be responsible for the delivery of CA portfolio and manage a team responsible for supporting project delivery and production support. Plan, manage and deliver distinct projects through all specific phases, in alignment with business and/or enterprise strategies. Provide leadership, direction and coaching to teams(s) while partnering with business and executive stakeholders.Accountabilities and Experience:
- Lead and manage the end to end delivery of technology solutions for the Customer Assistance Portfolio, with a clear focus on strategic planning, schedule management, scope, change / issues management, client communication and overall resourcing and financial costs on a longer-term basis
- 10 years of experience in Technology Project Management and or Delivery including financial management and project health status reporting.
- Communicate business vision / goal and portfolio priorities to team members (e.g. Application Owners / Development Managers, Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.)
- Experience in distributed and host/mainframe technologies including currency upgrades, new development, cross application integrations with various lines of business (MTG, LON, HELOC, ULOC, etc.) is required.
- Participate in business planning discussions and define the technology delivery approach, including cross applications / teams’ integration, and/or release co-ordination
- Track major project deliverables; communicate up-dates; support initiatives intended at reducing time-to-market and containing costs
- Oversee and support the demand management process from intake through final approval and initiation of delivery execution with respective management teams / business partners / stakeholders
- Work closely with IT leadership and architecture to ensure on-going focus on reusability, scalability, and enterprise-wide solutions, to maximize returns on the suite of products
- Prioritize and manage own workload and support workload of team members in order to deliver quality results and meet timelines
- Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
- Agile Delivery Experience is an asset
- Experience with estimation models and ability to guide team to come with end to end estimation
Requirements
- Excellent time management skills with a proven ability to meet deadlines
- Ability to work independently with minimal management oversight
- Demonstrated conflict resolution and judgment skills
- Strong communicator with a positive approach that can liaise with teams, colleagues and partners, to achieve delivery success
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Specific Educational Requirements/Accreditations:
- Undergraduate degree or Technical Certificate
- Graduate degree is preferred
Hours
37.5
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Apply now