Business Analyst - EDI

LBMX is growing again . . .

We are seeking a Business Analyst – EDI 

LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario. As we continue our growth trajectory, we are seeking talented, compassionate, and driven individuals to join our team as a Business Analyst in our EDI department.

We have done well, and we have an even more exciting future. That means we want our newest employees to be a great fit with who we are and where we want to go. We want to offer careers to good people, who strive for a work-life balance, care about doing a good job, and enjoy being part of a team where you and your hard work are valued. Come and help us make LBMX a better company and an even better place to work!

Position Description:

LBMX is the leading private marketplace provider for Buying Groups and Purchasing Co-operatives. These marketplaces are designed to electronically connect the members of buying groups with their supplier partners.

We are looking for a Business Analyst to work with clients to validate data files moving through LBMX’s data network. They will also coordinate and manage the parties and activities involved in projects they are responsible for. A high level of computer competency is required but no experience in computer programming is necessary.

Successful candidates must possess superior verbal and written communication skills and be committed to providing an exceptional customer experience. Successful candidates will also have strong people and organizational skills and be comfortable as an effective member of a productive team.

Successful candidates will join the team at our London, Ontario office.

Responsibilities:

• Facilitate meetings with customers, identify requirements, and provide project updates.
• Report status on all projects.
• Configure customer accounts.
• Resolve daily document and file errors by analyzing the root cause and communicating to the appropriate party.
• Act as a primary contact for internal and external customers.
• Follow-up and correspond with customers as required to meet project deadlines.
• Act as an advocate for customers within internal meetings and discussions.
• Demonstrate commitment and professional approach to providing excellent customer service.

Skill Requirements:

• Ability to review and comprehend technical business requirements documentation.
• Understanding of basic business documents such as invoices, purchase orders, purchase order confirmations, etc.
• Strong attention to detail. Effective problem-solving and problem-prevention skills.
• Strong verbal skills and ability to develop rapport with people over the phone and through video messaging software such as Microsoft Teams.
• Enthusiastically work closely with others in a positive team environment.
• Independently manage multiple projects from start to finish, while managing time effectively to meet deadlines.
• Competent and comfortable in the use of computers, including standard business software such as Excel, Outlook, and Word.
• Willingness to eagerly take on new tasks as required.
• Proven ability to self-manage and function effectively in a professional environment.
• Must be fluent in English (reading and writing).

Experience Required:

• Two or more years of relevant job experience including but not limited to supply chain management, IT project management, business analyst, systems analyst, accounting, etc.
• OR Post secondary education (Diploma or University Degree) in accounting, business management, supply chain management, computer science/programming

Nice to Have:

• Experience working with a remote team would be considered an asset
• Understanding of data files in various forms (i.e. CSV, Excel, XML, etc.) and accompanying file layouts.
• Exposure to various Accounting/ERP/POS systems (Infor SXe, Epicor Eclipse, SAP, etc.)
• Familiarity with EDI standards (X12, EDIFACT) and data transport protocols (FTP, AS2, VAN, etc.)
• Knowledge of using JIRA, Salesforce, and Zendesk

The Perks of Working with us!

• Competitive salary
• Extended benefits including a health spending account and employee assistance program
• 3 weeks vacation to start with additional paid “LBMX holidays” throughout the year, plus flexible summer hours
• Company matched GRSP contributions
• Education subsidies for job related courses
• Maternity/Parental and Compassionate Care Leave Top Up Program
• Flexible work options including a $500 Staples Allowance for new hires and a monthly in-office benefit to subsidize commutes
• Quarterly company wide outings (golf, baseball games, laser tag, tail gating, etc.)
• A healthy work/life balance
• Named one of Canada’s Top 100 Small & Medium Employers (2022)

About LBMX Inc.

At LBMX, we care about shared prosperity and believe in the power of independent businesses and their buying groups to create sustained economic growth. This belief comes from two decades of providing the world’s only group focused technology and advisory services to help buying groups, purchasing cooperatives and their independent businesses flourish.

We are a leading business marketplace experience provider that helps independent businesses, their buying groups and suppliers buy better and sell more. Our premier solution has transformed billing and ordering, rebate programs management, real-time analytics, e-commerce and product information management across industries including building materials, sporting goods, industrial manufacturing, food equipment, grocery, agricultural, and more.

LBMX is based in London, Canada and has customers throughout Canada, United States, United Kingdom, Australia and New Zealand.

LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.