Fraud Operations Specialist

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days in the London, ON office per week, subject to change with future business needs. 

What You’ll Be Doing:

• Serve as the primary point of contact for security inquiries, confidently enforcing safety protocols and business rules while maintaining a professional, empathetic, and high-satisfaction customer experience.
• Support security policies and fraud prevention measures, balancing firm account protection and compliance with strategies that build trust, retain accounts, and prevent revenue leakage.
• Rigorously enforce security standards and safely manage sensitive customer data in strict compliance with confidentiality guidelines.

Fraud Operations & Risk Mitigation:

• Analyze fraudulent user behavior and data to investigate, identify trends, and mitigate suspicious activity.
• Support background and account verification optimizations to maximize dealer revenue.
• Track emerging fraud trends and pattern anomalies to help strengthen platform security.

Collaboration, Analytics & Reporting:

• Partner with cross-functional teams and risk analysts to share insights, optimize workflows, and build best practices.
• Maintain meticulous case documentation and generate data-driven operational reports.
• Synthesize risk findings and present clear summaries and actionable recommendations to leadership.
• Proactively identify process bottlenecks and implement creative solutions to optimize team efficiency and workflow operations.

Compliance & Incident Response:

• Monitor and inform internal compliance policies, security standards, and business rules.
• Swiftly respond to active security incidents to minimize operational impact and protect customer data.

What We’re Looking For:

• Experience: 1–3+ years in customer service, risk operations, or call center environments.
• Technical Skills: Advanced proficiency in Microsoft Excel; experience with Salesforce or similar CRM tools preferred.
• Operational Drive: Proven track record of consistently meeting or exceeding internal and external Service Level Agreements (SLAs).
• Analytical Mindset: High attention to detail with strong pattern-recognition and problem-solving skills.
• Communication: Exceptional written and verbal communication skills; ability to document complex technical cases clearly.
• Bonus Skills: Conversational or fluent Spanish language skills are a strong plus.
• Adaptability & Innovation: Comfortable navigating change, testing new operational strategies, and adapting quickly to evolving business needs.

What’s in it for you:  

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces
• For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits  

Don’t just take our word for it:  

• 10X Virginia Business Best Places to Work 
• 10X Washington Post Top Workplace
• 9X Washingtonian Great Places to Work
• 3X St. Louis Post-Dispatch Best Places to Work

Vacancy Status:
This posting is for an existing vacancy.

Base Salary:
The anticipated base salary range for this position is CAD $45,500 to $65,000 annually. Final base salary will be determined based on geographical location, experience, and qualifications.

Benefits: 

Join a company that values your total wellbeing. CARFAX offers competitive compensation, comprehensive healthcare coverage, and the chance to make a meaningful impact in an industry-leading organization.  Our benefit offerings can be found at: CARFAX Careers.

About CARFAX and S&P Global Mobility
S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.

CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

US Equal Opportunity Employer Statement: CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.

Canadian Equal Opportunity Employer Statement: CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].