London Tech Jobs

Bilingual Intake Navigator - Work from Home

by Assistance Services Group, a SYKES company

Location: London, ON
Date Posted: May 19, 2020
Assistance Services Group, a SYKES company

Job Description

Bilingual Intake Navigator
Location: Work from Home - Ontario
Start Date: 4/30/2020
Employment Type: Full-Time Employee
Application Closing Date: 4/7/2020

Does helping people inspire you? Then it’s time to answer the call! 

As a member of our Work from Home Intake Navigation team, you will act as the gatekeeper in one of the most diverse and dynamic teams in our work from home call centre environment. Whether you are prioritizing how quickly a patient gets to a nurse based on the nature of the call, finding healthcare services for a caller, scheduling appointments for someone seeking legal assistance or recording the reason that someone is absent from work, there is a wide range of calls to navigate.
What you will do in this position:
In this fast-paced inbound environment, you will answer calls promptly and courteously, responding to and resolving the caller’s concerns. You will prioritize health care calls, log patient information and provide callers with an anticipated time of call-back from a Registered Nurse. You will demonstrate empathy toward customers seeking legal advice or reporting an absence from their work.  You will adhere to specific protocols and procedures to ensure that patient and customer safety and confidentiality exceed our guidelines. You are independent and confident, self-motivated, empathetic, and passionate about supporting our customers.

What we are looking for:
  • High School diploma or GED
  • Minimum of 6 months on-the-job experience
  • Strong communication and listening skills
  • Computer literacy – able to learn and utilize multiple systems
  • Work independently with minimal supervision.
  • Able to work varying shifts as we operate 24/7 – mornings, afternoons, evenings, and overnight shifts, including weekends and statutory holidays 
  • Dedicated, quiet office space in your home
  • High-speed internet and dedicated feature-free analog landline
  • Able to read, write, and speak English and French

What we will provide:
  • Competitive wages
  • Paid training and vacation
  • Comprehensive Benefits Package
  • RRSP Program
  • Employee Assistance Program
  • Tuition Assistance to support your professional growth
  • Complimentary Roadside Assistance and various corporate discounts