Bilingual Intake Navigator Location: Work from Home - Ontario Start Date: 4/30/2020 Employment Type: Full-Time Employee Application Closing Date: 4/7/2020 Does helping people inspire you? Then it’s time to answer the call!
As a member of our Work from Home Intake Navigation team, you will act as the gatekeeper in one of the most diverse and dynamic teams in our work from home call centre environment. Whether you are prioritizing how quickly a patient gets to a nurse based on the nature of the call, finding healthcare services for a caller, scheduling appointments for someone seeking legal assistance or recording the reason that someone is absent from work, there is a wide range of calls to navigate. What you will do in this position: In this fast-paced inbound environment, you will answer calls promptly and courteously, responding to and resolving the caller’s concerns. You will prioritize health care calls, log patient information and provide callers with an anticipated time of call-back from a Registered Nurse. You will demonstrate empathy toward customers seeking legal advice or reporting an absence from their work. You will adhere to specific protocols and procedures to ensure that patient and customer safety and confidentiality exceed our guidelines. You are independent and confident, self-motivated, empathetic, and passionate about supporting our customers.
What we are looking for:
High School diploma or GED
Minimum of 6 months on-the-job experience
Strong communication and listening skills
Computer literacy – able to learn and utilize multiple systems
Work independently with minimal supervision.
Able to work varying shifts as we operate 24/7 – mornings, afternoons, evenings, and overnight shifts, including weekends and statutory holidays
Dedicated, quiet office space in your home
High-speed internet and dedicated feature-free analog landline
Able to read, write, and speak English and French
What we will provide:
Paid training and vacation
Comprehensive Benefits Package
Employee Assistance Program
Tuition Assistance to support your professional growth
Complimentary Roadside Assistance and various corporate discounts