Senior Manager – AI/ML Platform Engineering and Operations

Join Team CARFAX as a Senior Manager – AI/ML Platform Engineering and Operations  Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.  What makes our Tech Culture Amazing?
We’re passionate about having a creative and innovative environment where our developers collaborate and continuously learn and grow. Autonomy is a key pillar of our tech culture. Our developers have the freedom to bring new tools, frameworks, and ideas to the table knowing their voice will be heard. We’re not afraid of trying new things; if the case is made for a new technology or approach, our developers know it will be tried. At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days in our London office subject to change with future business needs.  What makes our development environment unique:

• Hands-on Learning
• Test Driven Development (TDD)
• Pair Programming
• Agile Methodologies
• Time provided for self-directed professional development

 What you’ll be doing: 

• Build, lead and mentor teams or various disciplines including data scientists, machine learning engineers, software engineers, quality engineers, AI/ML operations specialists, etc.
• Provide strategic guidance and career development support for team members, including setting clear performance expectations and offering continuous feedback.
• Define, drive, and build the AI/ML strategy for the department, ensuring alignment with overall business goals and technical roadmaps.
• Oversee the development and deployment of machine learning models, tools, and AI/ML-driven operations features, ensuring high performance, accuracy, and scalability.
• Stay up to date with the latest advancements in AI/ML research and industry trends, leveraging them to influence technical decisions and strategic initiatives.
• Define and drive automation initiatives in model training, deployment, and monitoring processes.
• Collaborate with numerous stakeholders to discover and prioritize AI/ML strategic initiatives.
• Establish robust evaluation metrics and KPIs to measure model effectiveness and performance.
• Establish clear goals and objectives that align with Department and Corporate Game Plans
• Oversee the deployment, monitoring, and maintenance of AI/ML models in production.
• Report status of development, quality, operations, and system performance to stakeholders
• Ensure AI/ML operations comply with security standards and regulations.
• Provision governance frameworks to securely manage data privacy throughout the AI/ML lifecycle.
• Work with delivery partners, architects, and teams across CARFAX to support their AI/ML initiatives on the operations platform.
• Reports to the Director of Data & AI/ML 

 What we’re looking for: 

• 10+ years of experience as a software engineer, preferably with 2+ years of experience in AI/ML
• 5+ years of experience leading teams in an MLOPs or DevOps platform engineering role
• Experience owning and creating positive team culture experiences and events.
• Background in building/designing scalable enterprise software.
• Experience with AWS or other related cloud platforms.
• Technical expertise to evaluate and debate trade-offs in building scalable architecture.
• Experience with DevOps practices, CI/CD pipelines, and infrastructure as code.
• Proven experience managing production operations preferably in AI/ML, including model deployment, security, scalability, monitoring, and lifecycle management.
• Proven track record of cross-functional project delivery
• Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
• A track record of communicating well with executives and non-technical leaders.
• BS in Computer Science/Engineering or related discipline

 Preferred Qualifications:

• Experience in deploying large-scale AI/ML systems in production environments, especially within cloud platforms (e.g., AWS, Google Cloud, Azure).
• Strong understanding of ethical AI/ML practices, bias mitigation, and explainable AI.
• Experience working in a research-driven environment and collaborating with data science and research teams.
• Exposure and interest in LLM Ops and Generative AI/ML applications and infrastructure

 What’s in it for you: 

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces
• For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits

Don’t just take our word for it: 

• 10X Virginia Business Best Places to Work 
• 10X Washington Post Top Workplace 
• 9X Washingtonian Great Places to Work 
• 3X St. Louis Post-Dispatch Best Places to Work 

About CARFAX

CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.