Reference #: | 2859 |
Position Type: | Regular, Full-time |
Remote work options: | No |
Location: | London, Ontario |
Date Posted: | Sep 16, 2024 |
Job Description
Description
Delivering an exceptional Customer experience in this position looks like:Delivering on our promises – Meet the customer “want” with high-quality and reliable performance; timely and helpful responsiveness; set high expectations and standards Be a genuine partner – Positive internal & external collaboration, builds trust and teamwork; don’t be afraid to say when you don’t know or need helpBe accountable - Respond to inevitable shortfalls with honest, prompt corrective actions, demonstrate humility, judgment and drive; be proactive to provide solutions, even “outside your lane”Be one Company – Transcendence in representing all aspects of GDLS with all CustomersListen and ask – Complex problem solving, relentless communication; promote culture of decision-making at the lowest level; communicate to balance competing factors (technical, cost, schedule)Make it easy to do business with us – Responsive to Customer needs and wants, little things go a long way, consensus when possible, strengthen your understanding of our products and services Balance our business priorities - Ownership of deliverables and stewardship of Customer trusted resources; compromise for win-win results Key Job Elements:- Primary contact for assigned Customer Projects/Tasks
- Lead project execution across internal groups
- Lead proposals through the organization to ensure collaboration and alignment between various stake holders
- Liaise between various multi-disciplined teams in support of program objectives
- Liaise with customer on task requirements and deliverables, ensuring on-time, accurate submissions
- Support program activities within the scope of the contract to ensure customer satisfaction with deliverable achievement of cost, schedule and performance for multiple projects/tasks
- Lead projects to ensure all issues are resolved with minimal impact to cost and schedule
- Collaborate with customer in development of project Statement of Work for customer satisfaction
- Serve as the customer contact for all project issues
- Monitor progress of multiple projects and submit project deliverables on time
- Responsible for monthly invoicing data
- Interface with Project Leads within functional groups such as Engineering, DTS, & SCM to monitor all technical issues, ensuring customer awareness of potential impact
- Exercise a mindset of continuous process improvements and efficiencies
- Ensure all Program activities meet compliance requirements (ITAR/EAR/FCPA/GP/SOX/etc.)
- University Degree or College Diploma
- Minimum 3-5 years relevant experience
- Strong communication and presentation skills
- Ability to manage multiple activities and interact with functional groups successfully
- Proficient with MS office applications
- Ability to travel and possess/be able to acquire and maintain a valid passport
- Program Management experience
- Familiarity with GDLS-C processes
- Familiarity with Canadian defense contracting
- Product knowledge
- Familiarity with various functional areas
- GDLS-C EVMS process
- Related customer experience
- Physical Environment: Office
- Hazards: NA
Application Contact Information
Company Name: | General Dynamics Land Systems |
Company Website: | https://generaldynamics-ca-careers.ttcportals.com/search/jobs/in/london?sort_by=location_city%2Casc |
Application URL: | Click here to apply online |