Implementation Specialist (remote within Canada)

About PSD Citywide

PSD Citywide is a full-service firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state and federal government agencies, and private sector entities. We are an industry leader that specializes in enterprise asset management and financial budgeting for municipalities. Over our years of experience, we have developed cutting-edge software solutions for our client’s asset management and financial budgeting needs, leaving behind mature and manageable programs making positive impacts in local communities.

Description

The successful candidate must be able to collect, analyze, and manipulate large amounts of client supplied financial data for integration or interpretation purposes. This individual will be required to provide client support and training and be able to communicate directly with clients professionally. Skills considered an asset include accuracy, team player, attention to detail, time management, confidentiality, and software/program logic. As we continue to grow, PSD is looking to add an energized Implementation Specialist to our growing team. This is a full time remote based position within Canada.

Job Duties & Responsibilities 

• Analyze, leverage, and manipulate significant amounts of client financial data with high attention to detail and accuracy.
• Configure software and provide software support, testing, troubleshooting, and training.
• Communicating with clients and presenting data as required.
• Support Financial Advisors with daily tasks and client projects.
• Communicate with internal and external stakeholders to interpret, document, resolve and/or escalate issues in a timely, professional and customer centered manner.
• Demonstrate and apply knowledge of appropriate tools and resources to develop training content for clients.
• Consistently delivers high-quality services to our clients, throughout the full software implementation life cycle.
• Escalate client issues to appropriate team members to ensure that they are addressed in a timely manner.
• Ensures optimal system functionality through design of reports and custom add-ins.
• Ability to be trained as a trainer to deliver training content/software configuration for clients on PSD products.
• Occasional travel will be required in this role.
• Other duties as assigned.

Qualifications

• College or University Degree in Finance, Computer Science, Information Management, Business, Economics, Accounting, or related program.
• 1-3 years of experience in a related field implementing complex software modules and client specific training programs.
• Experience with cloud software environments and be at the intermediate or expert level with technologies.
• Experience working with clients in a software support/training environment, municipal clients would be considered an asset.
•  Knowledge and/or experience working with large data sets, financial software, and analytical tools.
• Attention to detail and excellent communication skills.
• Experience with reporting software tools.
• Strong interpersonal skills, with the ability to manage client expectations.
• Deadline driven individual with strong presentation and public speaking skills.
• Comfortable facilitating meetings or training sessions with various client contacts.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Effective organizational and time management skills are essential.
• Valid G class driver's license and passport for travel.

Recruitment Process

All resumes will be reviewed for professional work experience and aligned skills. Only those who qualify will be contacted for an initial screening interview. We strive to provide a quick recruitment process, but to find the right candidate for the job, the process may take up to a month to complete. We will let the candidates know if we will not be moving them to the next step in the process.

Phone Interview

If you are invited to a screening interview you will discuss your experience with one of our People and Culture team members. This interview is an opportunity to get to know a little more about the company, the type of work we do and impact we have.

Virtual  Interview

Candidates invited to a virtual interview will meet with our Hiring Manager and a member of the People and Culture team. This will allow the candidate to get to know the team as well as learn more about our processes, culture and the growth opportunities we have at PSD.

Why work with us?

Employee personal and career growth is important to us and we will encourage you to pursue the things you care about.  We have a mentoring program that you will work through a training and development document with your supervisor for your first three months to ensure you get fully acquainted with our processes.

• Competitive Salaries
• Full Benefits Package
• Company Matched RRSP Contributions
• Flex Hours & Paid Time off
• Social and Charity events and initiatives

PSD Citywide is committed to ensuring equal access and participation for people with disabilities. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility.

We are committed to accommodating people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Should you require any accommodation, please indicate this when you apply, and we will work with you to meet your accessibility needs.

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