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Quality Assurance Analyst

by Western University

Reference #: 21285
Position Type: Full-time
Location: London, ON
Date Posted: Jan 21, 2021
Experience: 1 Year
Education: College Diploma (3 years)
Western University

Job Description

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.  We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

The Schulich School of Medicine & Dentistry provides outstanding education within a research-intensive, distributed learning environment where tomorrow’s physicians, dentists and health researchers and other scholars learn to be socially responsible leaders in the advancement of human health. The Schulich School of Medicine & Dentistry is the largest Faculty on the Western University campus and employs over 1,800 part time and full-time faculty and over 1,500 staff.

The Quality Assurance Analyst will be responsible for providing quality assurance support for end-user application systems programming and development services for the Schulich School of Medicine and Dentistry as part of the Information Services (IS) team. The incumbent performs manual and automated testing to identify, isolate, and track coding errors and bugs within applications and software and to identify any potential problems that users might encounter, working with the IS, Postgraduate Medical Education, Undergraduate Medical Education, Dentistry, and other teams to resolve issues. Schulich currently has several applications that are critical to day-to-day operations that help to support major administrative and academic units within the School. The incumbent is part of the development team responsible for developing, supporting, maintaining, and evolving these applications and the related data, in order to meet the needs of Schulich. The existing applications are used by faculty, staff, students and hospital end users on campus as well as other sites that comprise the Schulich School of Medicine & Dentistry.

-   3-year Community College Diploma in Computer Science, Information Technology, or a related field, with courses taken in software quality assurance

-   1 year of working experience (internship or co-op) in software development quality assurance
-   Experience with quality assurance technologies in an academic IT environment is preferred

Knowledge, Skills & Abilities:
-   Familiarity with software quality assurance methodologies, tools, and processes
-   Knowledge of web-based applications and query databases skills (SQL and scripting)
-   Familiarity with best practices in developing test cases and test plans
-   Proven ability and natural inclination to develop relationships by interacting with colleagues in a professional, respectful and diplomatic manner
-   Ability to remain highly motivated, resilient, innovative, and collaborative when faced with challenges
-   Problem solving skills with a sense of urgency in resolving issues and getting tasks completed with excellent troubleshooting ability along with hands-on expertise in technical support
-   Ability to adapt to change and master new technical and organization concepts and processes
-   Ability to provide solutions and ideas for improvement by using imaginative approaches where constructive thinking and innovation are required
-   Communication skills to describe technical concepts effectively to both novice and sophisticated users
-   Ability to write clear, concise and accurate procedural documentation
-   Ability to work in a manner that models best practices in confidentiality standards
-   Self-driven, independent thinker who is highly motivated and possesses an intrinsic passion for quality
-   Ability to follow formal business practices with high attention to detail
-   Ability and willingness to stay abreast of technological developments with a commitment to ongoing professional development with a desire to take on new challenges
-   Computer skills with the ability to creatively use and integrate technology to improve quality and productivity
-   Advanced computer skills in Microsoft Office Suite
-   Demonstrated ability take initiative, to work independently and follow through on work assignments
-   Ability to prioritize and organize a fluctuating workload
-   Ability to work independently and effectively as a member of the team to achieve department goals

Interested applicants are asked to visit: to apply online to job reference #21285, by midnight on February 3, 2021.  

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources at or phone 519-661-2194.