IT Support Technician

Full Job Description

Responsibilities:

• Staggered shift support
• Active Directory account support (lockouts, accounts for new users, permission changes upon manager approval).
• Network/Wireless LAN troubleshooting (Windows Server 2016/Windows 10/Cisco switches)Email support -send/receive issues, spam monitoring/resolution (Exchange Server 2016/Office 365)
• Computer hardware maintenance/cleaning/repair
• New hardware – requirements and installation
• Printer maintenance, Level 1 copier support
• I/T Supplies purchasing
• Intranet development/improvements
• Mobile device support (Apple IOS)
• Software installation and support
• VMware experience an asset
• Cisco network experience an asset
• Perform work in accordance with health and safety policies
• Other related duties as assigned

Required Skills & Experience:

• Team player
• Ability to work with employees at all levels of the organization
• Above average communication and analytical skills
• Experience working with a wide range of software
• Ability to always maintain confidentiality
• Passion for technology
• Creative, multi-tasking and self-starting

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• Monday to Friday

Application question(s):

• Are you legally entitled to work in Canada?

Work Location: In person

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