London Tech Jobs / London, ON - Sterling Marking Products Inc.

Position Type:	Full-time
Location:	London, ON
Date Posted:	Feb 20, 2025
Experience:	3 Years

Job Description

Customer Service Representative
Full-time: Monday to Friday
Department: Customer Service
Reports To: Customer Service Manager
Purpose of Position:

Providing exceptional customer support and service to Sterling clients ensuring their needs are met and inquiries are resolved in a timely and professional manner.

Result Areas of the Position:
This is an on-site role.

Manage and process orders for clients in a timely and accurate manner.
Working within current automated and manual procedures to process client orders for production.
Communicate with clients via phone and email to answer questions, resolve issues, and provide information about our products and services.
Help customers navigate Sterling’s websites and online ordering and provide product information and solutions to customer inquiries.
Ensure prompt resolution of issues to facilitate timely completion of purchase orders.
Effectively handle emails and incoming calls to provide support to sales personnel, customers, and distributors.
Good knowledge of our product line to answer questions.
Work with colleagues when necessary to resolve customer complaints.
Provide feedback to other departments to help improve sales, marketing, and business processes.

Qualifications:

Minimum high-school diploma.
2-3 years of previous working experience in a similar customer service or administrative role.
French speaking would be a great asset.
Proficiency in computer skills in Outlook and Microsoft Office.
Self-motivated and able to work unsupervised, demonstrating strong time management and organization skills.
Detail-oriented with the ability to handle administrative tasks efficiently.
Understanding of customer relationship and service best practices.

Activities and Tasks:

Activities involve processing information for placing orders, proofs, quotations and general inquiries by email, phone and walk in clients.

Investigate and resolving customer issues.
Collaborate with other teams, such as sales and logistics, to ensure smooth and efficient order processing.
Develop sound Product Knowledge.
Troubleshoot and resolve customer complaints or inquiries in a professional and courteous manner.
Adaptability and flexibility in order to deal with different customers and needs in a short period of time.
Continually seek out ways to improve customer satisfaction.

Benefits & Perks:

Dynamic and caring company culture.
Paid day off for your birthday once completed one year of service.
Social Club that plans BBQ’s, pizza lunches, 50/50 draws, holiday parties, special events and more.
Coffee Talk/ Company Events – regular updates about the company and people. Free coffee and treats!
Location in Northwest London close to many restaurants, shopping, other businesses, and green space.
Convenient on-site free parking.
Employee Assistance Program.
Extended health care.
Pension plan eligible after 1 year of service.

Perform activities required by the ISO 9001 and Sterling Quality Management System
Please apply to humanresources@sterling.ca

Name
Email

Customer Service Representative

Job Description

London, ON

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