Senior Business Analyst

About Ivey Business School:

Ivey Business School acknowledges and respects the traditional lands of the Anishinaabek, Haudenosaunee, Lunaapéewak, and Attawandaron peoples, where Western University and Ivey Business School are located. This land continues to be home to diverse Indigenous peoples, whom we recognize as contemporary stewards of the land and vital contributors of the community.

Ivey Business School (www.ivey.ca) at Western University (www.uwo.ca) is Canada’s leading provider of real-world, case-based business education. Drawing on extensive research and business experience, Ivey’s faculty provides the best classroom experience, equipping students with the knowledge, skills, and capabilities they need to confidently take on today’s leadership challenges and opportunities through Case-Method Learning. Ivey offers undergraduate and graduate degree programs, as well as Executive Education at campuses in London, Toronto, and Hong Kong.

The IT department at Ivey Business School plays a pivotal role in shaping the institution's technological landscape, engaging in exciting and innovative activities. Ivey’s IT professionals are at the forefront of ensuring that students, faculty, and staff have access to the best technologies and services. They create and maintain advanced educational platforms, enabling remote and hybrid learning, while also enhancing in-person classroom experiences through interactive tools and digital resources. 

Position Overview:

The Senior Business Analyst thrives as part of an agile/scrum software development team, collaborating on, designing, and documenting successful solutions for applications that support Ivey Business School's organizational goals and user needs. As a key member of the Information Technology team, they play an integral role in capturing stakeholder needs, translating these into solutions, and maximizing opportunities to synthesize information from core enterprise platforms to support data-driven decision-making for Ivey’s business units. Their years of work in Business Analysis allow them to proficiently learn new business systems, adapt to new platforms, and assess fit for business needs. The Information Technology team works within rapid learning cycles; therefore, their ability to flex, adapt, and pick things up quickly will be essential in ensuring success in this role. Ideally, they will have managed an Enterprise Salesforce Platform and will act as a subject matter expert on the technical aspects in line with industry best practices, overseeing the Data Security Model for internal and community users. They are skilled in resolving technical issues and are able to quickly build rapport with stakeholders across the Ivey community. They thrive in a fast-paced, dynamic, and team-oriented environment and are passionate about technology in higher education and are excited to work for Canada’s most prestigious business school!

Responsibilities:

Business Analysis (across multiple projects, involving cross-functional groups, departments, and external vendors) 

• Conduct business process reviews with stakeholder teams
• Elicit business requirements with stakeholder teams
• Explore, design and recommend alternative solutions
• Document functional specifications, system design and acceptance criteria
• Lead the test strategy development and perform QA testing.  Ensure issues are resolved in a timely manner

Solution Implementation and support (across multiple projects, involving cross-functional groups, departments, and external vendors) 

• Plan implementation with all stakeholders (external and internal)
• Execute final acceptance testing, training and documentation 
• Empower stakeholders to leverage technology solutions through ongoing coaching, training, consultation, documentation and support
• Gather and analyze external costs for purchased solutions
• Negotiate vendor agreements in collaboration with Western Procurement and Western Legal as required
• Monitor costs against estimates and communicate as appropriate

Project Management (across multiple projects, involving cross-functional groups, departments, and external vendors) 

• Initiate project with business case, project scope and overall project plan
• Plan for and manage risk with user stakeholder team members
• Create, adjust and execute project work plan
• Break project into work packages with vendor and/or I.T.  developers
• Monitor and control project costs and scope
• Enforce project standards and deadlines
• Engage directly with Western Procurement on RFPs or with Western Legal as required for vendor contract review

Strategic Roadmap Planning

• Engage with managers, senior and executive staff in the business units to bring forward high level business technology opportunities to Executive Director of IT
• Explore and propose innovative technology opportunities 
• Collaborate on creation of and priority setting for projects on the I.T. roadmap
• Develop collaboratively with team and maintain roadmap document for B.A. projects
• Integrate Roadmap with other I.T. areas

Leadership & Mentoring

• Train and manage performance of Business Analyst and Quality Assurance Analyst
• Support training and development of other team members within business applications
• Coach team members and foster learning environment for ongoing improvement of team capabilities
• Sponsor and coach collaborative team goal-setting and achievement

Qualifications: 

Education & Experience

• Completion of an undergraduate degree or college diploma in a related field. 
• 5-7 years of relevant experience and demonstrated success in prior projects or similar roles and the ability to hit the ground running.
• Demonstrated experience analyzing business and technical requirements with the ability to promote and lead organizational change and a proven track record of business process analysis, mapping and documentation for multi departmental and cross-functional teams.
• Expertise in designing, developing, and implementing re-engineered business processes and associated software and hardware.   Previous experience working within Higher Education systems is an asset.
• Proven track record of business process analysis, mapping and documentation for multi departmental and cross-functional teams
• Solid experience and in-depth knowledge of Business Data Modeling; demonstrated familiarity with SQL and relational databases.
• Appreciation and understanding of the value of effective business work flows and customer UX in technology experiences.
• Demonstrated experience of project management methodologies
• Demonstrated leadership of multi-department and cross-functional project teams delivering technology solutions

Skills & Abilities

• Professionalism with a demonstrated ability to inquire and listen to employees’ ideas and challenges.
• Proven ability to evaluate 3rd party software against business needs
• Strong critical thinking, troubleshooting and analytical skills.
• Strong interpersonal skills and communication skills, both written and verbal. Ability to work effectively with diverse stakeholder groups.
• Ability to provide leadership to stakeholder teams in developing high quality solutions. Lead cross functional discussions to drive transparency, agreement, and alignment.
• Exceptional time management skills and demonstrated capability of managing multiple projects, simultaneously.
• Self-learner who constantly look to improve their professional practice through research and exposure to new ideas.
• Ability to work independently, to plan, be proactive and suggest improvements.
• Ability to manage vendor relationships for successful implementations.
• High level of comfort exploring emerging and evolving technology platforms.

What We Offer:

• Flexible or hybrid work plans for many roles
• A collaborative and engaging work culture
• Opportunity to join a community of people-focused professionals
• Market competitive compensation with annual increases available 
• Generous benefits package with employer-paid premiums, including a comprehensive Health and Dental Plan, Health Care Spending Account, short- and long-term disability programs, no waiting period required.
• Enhanced mental health benefits coverage and resources.
• Life and AD&D insurance for you and your family.
• Out-of-country travel insurance.
• Employee and Family Assistance Program.
• Pregnancy and Parental top-up leave program.
• A generous group retirement savings plan with 7.5% employer contributions. 
• Vacation starting at 15 days per year plus 2 paid Ivey Personal Days.
• Paid time off during the School’s December holiday closure.
• Numerous campus-wide arts, culture, and sport events.
• Supports for professional development and career progression opportunities.

Equity, Diversity, and Inclusion at Ivey

Ivey Business School is committed to Equity, Diversity, and Inclusion. Please explore Ivey’s EDI homepage for more information on Ivey's commitment to EDI, to read about Ivey’s progress in the EDI Update, and to meet Ivey’s EDI Advisory Council members.

Ivey Business School invites applications from all qualified individuals. Ivey is committed to employment equity and diversity in the workplace, and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodation
Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience. Please contact us at hr@ivey.ca to notify us of any needs related to completing the job application, and/or throughout the recruitment process.

Application:

If you're excited about joining Canada's leading business school and meet the qualifications, please submit your resume and cover letter via the Ivey Careers page by the application deadline.

*Please note only selected candidates will be contacted.


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