Bilingual Customer Support Specialist

Bilingual Customer Support Specialist

Autodata is currently looking for a Bilingual Customer Support Specialist to join our team!

Position Overview:

The French Bilingual Customer Support Specialist VIP position is responsible for providing quality and efficient customer service to customers via phone calls and emails. The primary responsibilities include: responding to inquiries, resolving problems and escalating any issues to the appropriate departments and/or staff, maintaining customer relationships.

Core Job Duties and Responsibilities:

• Field incoming help requests from end users via telephone, email and trouble ticket system in a courteous manner
• Build positive rapport, develop productive, professional client relationships and an in depth understanding of client needs
• Handle domain change requests
• Coordinate the launch of new websites and changes from web provider to another
• Troubleshoot Inventory, Incentive and Imagery issues. Resolves these issues when possible or coordinate the problem resolution with various technical expert
• Qualify, research, diagnose, prioritize, escalate and resolve issues with urgency
• Manage client communications and internal communications until resolution
• Document all client interactions, errors and suggestions in CRM and trouble ticket systems
• Report customer and process status’s to team, manager and other departments as needed
• Provide gold level customer service

Qualifications:

• French Bilingual mandatory, verbal and written.
• Quebecois French, Francophonie strongly preferred
• Available to work flexible shifts: Mon – Fri. 8am – 8pm EST, stat holidays and overtime as needed
• High level of tact, professionalism, diplomacy and negotiation skills required at all times
• Excellent interpersonal, effective verbal and written communication skills
• Ability to work in a fast-paced, rapidly changing environment where high client expectations exist
• Outgoing, enthusiastic and self-motivated who can multi-task, adapt to shifting priorities and can complete tasks on time with a high yield
• Strong problem-solving skills; good prioritization, logical and critical thinking, good attention to detail
• Microsoft Office and/or Google Suite
• Domain Management, familiarity with XML databases, FTP experience, website design/build are assets
• Working knowledge of MS Office tools, CRM tools and Trouble Ticket reporting tools
• Dealer / Automotive experience is an asset

About Autodata

We’re proud of what we do. At Autodata Solutions, we transform complex data into marketing and sales solutions for the automotive industry. When you work for us, you join a team of dedicated professionals who look for new ways to raise the bar. Our corporate culture is results focused, and our offices are informal with the goal of inspiring collaboration and outside-the-box thinking. It takes talent and ambition to meet the challenges of our rapidly evolving market — and that’s all part of the fun.

• Competitive salaries
• Health benefits (medical, dental, vision, subsidized gym memberships)
• Professional growth
• Active workplace committees (social, wellness, health and safety, philanthropy)
• Discounts (vehicles, accessories, rentals, insurance)
• Community outreach opportunities
• Fun outings, sports and events
• Free coffee (always important) and occasional free food (always the day you’re starting a diet)

For more information about Autodata, please visit our company website at www.autodatasolutions.com

We thank all applicants for their interest however only those selected for an interview will be notified.  Autodata Solutions is an equal opportunity employer.  We are compliant with AODA legislation; if you require accommodations during the recruitment & selection process, please specify.