Collections Specialist LI

Who We Are 

Imagine working for an organization where every employee and customer is an Owner.   

No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper.  We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service, when and how our Owners need it. 

Libro is a progressive employer who invests heavily in the development and career ambitions of our staff.  Our hiring philosophy is focused finding candidates who carry a positive attitude, a desire to learn, and a passion for helping our staff and Owners (customers) grow financial confidence.  We commit to teaching and supporting you as you learn the skills you need. 

Libro is on the quest for a passionately accountable contract full-time Collections Coordinator in our London Administration Office.  The successful candidate will proactively monitor to ensure accounts are being operated appropriately and prioritize the collection of Libro’s loans that are at risk of loss.  This position gathers information from customer/Owners and branch staff in a timely manner in order to mitigate loss and assist our customer/Owners through difficult times. Could you be Libro?

This role is eligible for Libro’s work from home program, with a requirement to work in office 1 day biweekly (may require additional time in office).  

The Epic Human we are looking for will:

• Manage collection of delinquent consumer loans, auto finance loans and residential mortgages.
• Issue demand letters and wage assignments when appropriate.
• Assist Supervisor to initiate Power of sale on residential mortgage & repossession of collateral.
• Review, recommend and forward uncollectible loans to collection agencies or for write off.
• Assist branches in the collection of difficult overdrafts, including recommend legal action to collect
• Monitor various reports.
• Possess a college diploma with a focus in the area of business or finance.
• Possess a minimum of 2-3  years’ experience in a financial institution in a lending role.
• Strong service quality experience with excellent interpersonal and communications skills (written and verbal).
• Knowledge in the area of lending practices and policies, and the ability to understand lending & collections.
• Strong knowledge of personal computers.
• Ability to work independently and efficiently to meet deadlines while maintaining a high level of accuracy and attention to detail.
• Well-developed analytical, organizational and problem solving skills.
• Demonstrated ability to prioritize and handle branch staff issues and concerns.
• Demonstrates a professional image that supports and reflects the “Be Libro” statements and promotes the culture and brand identity of the organization.

How we bring Joyful in our work:

• Competitive salaries and employee pension plans
• Comprehensive benefit package including health, dental, and vision
• Generous vacation time
• Employee wellness programs
• Staff accounts and Staff rates on products and services
• Staff appreciation programs and awards
• Career development opportunities including tuition assistance
• A number of other great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team!

If you're passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Southwestern Ontario - we want to hear from you! 

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good. Serving families, farms, and enterprises in southwestern Ontario, Libro offers an inclusive, forward thinking approach to banking – all centered on growing prosperity. Libro pursues its purpose through four key pillars – employment, financial resilience, local food accessibility, and housing.   

Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect.  As an inclusive employer we are committed to providing a fully accessible recruitment process.  Email us at careers@libro.ca any time during the recruitment process to let us know what supports you may need to be successful. 

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