IT Support Technician – Level 2

by Techdoz

Reference #: TDLV2
Position Type: Full-time
Location: London, ON
Date Posted: May 23, 2024
Experience: 3 Years
Education: College Diploma (2 years)
Compensation range: $20.00 ~ $24.00 Per Hour
Techdoz

Job Description

The Opportunity

The Opportunity

Techdoz is committed to being a company of the highest quality in every aspect of the business. We are on the search for a Full Time IT Support Technician Level 2, to join our expanded team to maintain our clients full technology needs.

Areas of Focus

Microsoft 365 / Entra

  • Infrastructure as a Service provisioning and configuration
  • InTune/M365 management and administration
  • Remote PowerShell

System Administration

  • Server management and administration
  • Desktop and Server Anti-Malware services
  • DNS and Print Server administration
  • InTune/M365 management and administration
  • Windows 10/11 servicing and in-place upgrades
  • Patch Management

Network Support

  • Configuration, deployment and maintenance of network devices
  • Proactively using performance-monitoring tools
  • Diagnosing network issues

Tier 2 Support

  • All desktop/laptop/servers
  • Application and general software support

Requirements

  • 3 years of working experience in IT technical support or related technical position
  • College Diploma or University degree in a related field or equivalent experience
  • Extensive knowledge of Windows 10/11 and Windows Server 2016/2019/2022
  • M365 / Azure administrative experience
  • Networking / Security experience
  • A+ certification, Network+, or Sec+ is an asset but not required
  • Strong documentation and customer service skills
  • Strong attention to detail with the ability to prioritize, manage time, meet deadlines, multi-task, while working in a fast-paced environment
  • Valid driver’s license
  • Ability to travel (Across Canada)

Security Requirements (As Required)

  • Level 2 – Criminal Record and Judicial Matters Check (CRJMC)
  • Level 3 – Vulnerable Sector Check (VSC)
  • RCMP’s Canadian Criminal Real Time Identification Services (CCRTIS) certified criminal record checks

Other Info

  • Travel Allowance (mileage / mobile device) provided

What We Offer

  • Competitive salary and benefits (including spouse) package
  • Flexible work arrangements (Hybrid)
  • Flexible work schedule
  • Paid Time Off

About the Company

Incorporated in 2011, Techdoz is a Managed IT Service Provider serving London, Ontario and surrounding areas, providing comprehensive technology solutions for businesses. We offer a wide range of services, including computer services, technology sales, and cabling, that are tailored to meet any budget. Our proactive approach to technology solutions ensures that your business runs smoothly, and you can rely on us to keep your technology up-to-date and functioning optimally. Join us at Techdoz, and let us help your business reach its full potential. For more information on our company visit us at www.techdoz.ca.

How to Apply

Please submit your cover letter, resume, and availability using the below form in a combined PDF format only. While we appreciate all interest, only those candidates selected for an interview will be contacted

Learn more and apply