Solutions Analyst

by J.D. Power

Position Type: Full-time
Location: London, ON
Date Posted: Jan 11, 2022
J.D. Power

Job Description

Solutions Analyst

Location:  London, Ontario, Canada

Reports to: Solutions Analyst Manager

 

The Role: 

The role of the Solutions Analyst is to initiate, execute and support the development of new and revised business processes and functional requirements for the effective application of Autodata’s solutions and technology. The Solution Analyst will work closely with the sales team and clients to elicit, analyze, specify and validate the business and functional requirements. The Solutions Analyst will also be responsible for gaining and maintaining a thorough understanding of offerings and providing the best technical practices and knowledge to support the design and implementation of technology solutions. This may be accomplished through consulting interviews and a variety of Use Case models or modeling tools.

Additionally, the Solutions Analyst will apply proven communication, analytical, problem-solving, and facilitation skills to help support the development process and ensure that project deliverables are met according to specifications.

Responsibilities:

  • Collaborate with the Solution Consulting team, Architects and project sponsors to clarify/refine project scope and vision
  • Conduct interviews and product analysis to understand and assemble quality user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
  • With the Creative team and user specialists, lead UI workflow of the project
  • Translate conceptual business requirements into functional requirements using standard templates
  • Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team
  • Work with stakeholders and project team to prioritize collected requirements
  • Where necessary, guide the development of prototypes
  • Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
  • Manage requirements tracking, modifications and improvements
  • Remain connected throughout the project lifecycle to ensure the vision is maintained
  • Manage and track the status of requirements, enforce, and redefine as necessary
  • Manage and communicate changes, and enhancements verbally or through written documentation, to all stakeholders
  • Ensure all new or changed requirements are signed off by the client
  • Organize and lead the requirements review sessions internally and with the client
  • Contribute to the development and/or improvements in Solutions Analyst practices, processes, and methodologies
  • Consult in the development of test strategies, scenarios, execution, and support during business acceptance testing
  • Work with sales organization and clients to understand client needs, vision, project scope, and design solutions
  • Create high-level requirements documents appropriate to the sales phase and strategy, as required
  • Assist with responses to client proposal requests (RFIs/ RFPs/SOWs), where needed
  • Work with clients to elicit requirements and propose solutions
  • Create and maintain client relationships
  • Build and maintain relationships with the internal delivery team
  • Communicate and negotiate requirement scope with the client, as necessary, with input from the internal delivery team.

 Qualifications:

  • Experience as a Solution/Business Analyst
  • Experience in an Information Technology environment
  • Bachelor’s degree in Business, Computer Science or related discipline, or equivalent experience
  • Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and SDLC
  • Experience with requirements specifications in both technical and user-friendly language
  • Demonstrated knowledge and use of business analysis methodologies and tools
  • Good understanding of PC skills and hands-on experience in creating diagrams and presentations with the Microsoft suite of products
  • Working knowledge of a variety of programming languages including JAVA, .net, HTML, an asset
  • Highly self-motivated, self-directed, and able to exercise independent judgment, take action
  • Excellent analytical, mathematical, and creative problem-solving skills
  • Excellent active listening, interviewing, oral communication, documentation/writing, and diplomacy skills
  • Ability to effectively prioritize and execute tasks while under pressure
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment, with multidisciplinary teams
  • IIBA certification considered an asset

 

J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. The company’s industry benchmarks and reputation for independence and integrity have established it as one of the world’s most well-known and trusted brands.

Truth that Transforms: At J.D. Power, we amplify the voice of the consumer, and help brands improve the value of their products and services. Our capabilities empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results. We understand that the customer experience is vital and that simply measuring it is not enough. Our analysts focus on driving results that improve customer loyalty and advocacy. Our success is driven by how much we help companies improve the customer experience. But data is only as powerful as the analysis and insights tied to it—and we put that power in the hands of our clients through our interactive reporting platforms. The data, analytics, insights, best practices, and action plans clients need are available whenever and wherever they need them, to help them make data-driven decisions that will improve their customer experience and drive positive financial results.

 J.D. Power’s recruitment efforts are aligned with the company's commitment to provide opportunities rooted in diversity, inclusion, and equality.

 

Our Vision: To be the leader in providing advanced data solutions that empower industry transformation.

Our Mission: We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.

Our Values: We are Truth Finders, Change Makers and Team Driven.

 

We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.

 

J.D. Power is an equal opportunity employer and compliant with AODA/ADA legislation.  If you require accommodations during the recruitment and selection process, please specify.

Apply now