IT Support Specialist

by Inovata Foods

Position Type: Full-time
Location: Tillsonburg, ON
Date Posted: May 23, 2024
Inovata Foods

Job Description

IT Support Specialist

Inovata Foods isn't your average Food Manufacturing company. We offer the stability of a large company with the feel of a small family business. We have the privilege of partnering with many of North America's largest retailers, just like a publicly traded tier one company, but our team members have a large degree of control over their roles and an ability to make a real impact. This position reports directly to Inovata Foods' CFO and will have a high level of collaboration with all department directors and our COO and President. Our mission is to “Create Wholesome and convenient meals that bring families and friends together.” We do this by upholding our RECIPE core values which include Respect, Engagement, Courage, Integrity, Passion, and Excellence.

This position will be located at our Manufacturing Plant in Tillsonburg, Ontario.

Job Summary:
As the IT Support Specialist, you will play a critical role in the success of Inovata Foods. The main responsibility for this position is supporting all departments corporately (Manufacturing Plant in Edmonton, Alberta and a Sales office in Kelowna, BC) and will be located within the Tillsonburg Plant. This position will work closely with the Director of IT and our Technology Vendors. This role encompasses a wide range of functions related to managing and maintaining our IT infrastructure such as technical support and working on projects.

Key Responsibilities:

  • Provide technical support to employees via phone, email, and in-person.
  • Manage user accounts, permissions, and access controls on servers and network resources.
  • Implement and enforce security policies, procedures, and best practices to protect organizational data and systems.
  • Install, configure, and maintain software applications across the organization's IT infrastructure.
  • Manage software licenses, updates, patches, and upgrades to ensure compliance and security.
  • Provide support and troubleshooting for software-related issues reported by end-users.
  • Identify hardware needs, research vendors, and procure hardware equipment as needed.
  • Install, configure, and maintain hardware components such as servers, desktops, laptops, printers, and peripherals.
  • Troubleshoot hardware issues, coordinate repairs, and manage warranty claims with vendors.
  • Create and maintain user documentation, guides, and FAQs for IT systems and applications.
  • Conduct training sessions or workshops to educate users on IT best practices and procedures.
  • Monitor system logs, performance metrics, and security alerts to identify and resolve issues proactively.
  • Generate and analyze reports on system utilization, performance trends, and security incidents.
  • Communicate findings and recommendations to management and stakeholders as needed.
  • Assist with IT projects, including system upgrades, migrations, and deployment.
  • Other tasks assigned by IT Director.


  • Completion of a Technical Diploma or related post-secondary education.
  • 2+ years of technical support experience.
  • Knowledge ERPs (preferably Navision), MES, BI tools such as PowerBi, CMMS, QMS, and SCADA systems would be considered an asset.
  • Understanding of cybersecurity and data protection principles.
  • Strong analytical and problem-solving skills.
  • Exceptional communication and interpersonal skills.


  • Salaried position based on experience and education. Salary to be negotiated.
  • Bonus program that is based on company profitability and paid out quarterly.
  • 3 weeks of vacation plus 5 sick days.
  • Comprehensive health and dental benefits, 100% employer covered.
  • Disability benefits.
  • Retirement Program with company matched contributions/
  • Professional development and training opportunities.
  • A supportive and collaborative work environment with a high level of access and engagement with company leadership.
  • Eventually, ability to work from home, one day per week.


Our Commitment:

Inovata Foods Corp. is an inclusive employer. If selected for an interview, please advise our Human Resources Department if you require any accommodation during the interview and assessment process, and we will work with you to meet your accessibility needs. Inovata Foods Corp does not utilize AI within the hiring process.

Please apply directly through the job posting.