Coordinator, Student Experience & Engagement

About Western

Western University delivers an academic experience second to none.  Western challenges the best and brightest faculty, staff and students to commit to the highest global standards.  Our research excellence expands knowledge and drives discovery with real-world application.  Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community.  Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.

About Us

Student Experience (SE) fosters equitable learning environments in which all students can thrive to their full potential. Through our commitment to integrating research, theory, and practice across all of the programs, resources, and supports we provide, Student Experience leads an ecosystem of people, places, and spaces that empower student thriving. Our vision is for all Mustangs to discover their personalized pathway through Western’s rich, holistic learning environment; engage in brave conversations with our diverse community on and off campus, and develop the courage to be uncomfortable without fear of failure in order to thrive throughout their degree and after graduation. 

Responsibilities

The Coordinator, Student Experience & Engagement designs, develops, implements and evaluates programs that meet the continually changing needs of Western’s students, with a focus on increasing their involvement, engagement, retention, and development.  The role will cultivate environments where students can thrive during their transition to the university and throughout their time at Western, through the development and execution of accessible and inclusive programming.  The Coordinator will support the development and execution of campus-wide initiatives, which assist academic and social transitions, support the creation of thriving communities, and enhance student experiences and success.  The role will coordinate the administrative and logistical functions of the various programs, participate in the development of marketing materials, and identify and act on opportunities to increase awareness of programming.  

Qualifications

Education:

• Undergraduate Degree in a relevant field

Experience:

• 5 years experience working in higher education with post-secondary students in a teaching/advising environment
• Experience managing volunteers and working in leadership development
• Experience presenting to large and small groups is preferred 

Knowledge, Skills & Abilities:

• Understanding of community engagement and leadership development theory, principles and best practices
• Strong commitment to enhancing student services and programs, with skills in needs assessment, evaluation and continuous improvement
• Ability to work independently and collaboratively in a team-oriented environment
• Proven ability and natural inclination to develop relationships by interacting with people in a professional, respectful and diplomatic manner
• Effective listening, observation and facilitation skills to effectively support students in one-on-one and group settings and provide appropriate consultation
• Proven ability to provide supervision and training 
• Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
• Ability to apply creativity, innovation and resourcefulness to daily work
• Ability to understand customer needs and expectations and provide excellent service to directly and indirectly satisfy expectations
• Detail-oriented with an ability to function and process information with high levels of accuracy
• Commitment to ongoing professional development with a desire to take on new challenges
• A well-defined sense of diplomacy, including solid negotiation and conflict resolution skills
• Ability to multi-task and maintain an organized and effective personal work environment
• Demonstrated ability to work with diverse populations of students
• Ability to work within a flexible schedule to accommodate the University’s events and activities
• Intermediate computer skills in Microsoft Office Suite
• Ability to investigate defined issues, solicit input, and suggest remedies and alternative approaches that meet the needs of the situation
• Project management skills, with the ability to meet tight deadlines and  perform well under pressure
   

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.