IT Systems and Support Specialist

IT Systems & Support Specialist

London, ON

Join a dynamic IT team in a rapidly growing North America firm! The IT Systems & Support Specialist will configure, install, and maintain end user IT systems including devices, software, and cloud applications. The ideal candidate will enjoy variety in their work and thrive in a fast-paced, collaborative environment. As part of our IT team, you will be responsible for providing an Extraordinary Customer Experience to our internal end-users.

We are looking for an aspiring IT professional that wants to be the first point of contact for our internal end-user support processes as we continue our growth across North America!

What Would a Typical Day Look Like?

• Collaborate with tight knit team to ensure that Convergix’s IT systems, computers, servers, and software systems are properly functioning, supported and available to all users with minimal downtime
• Research and implement innovative ways to streamline deployment and support of IT systems and end-user hardware in a rapidly growing company
• Liaise with end-users across North America to deploy and support their devices and applications
• Manage our internal ticketing queue to support end-user requests and issues
• Provide onboarding training to new end-users on applications and standards
• Provide input and adhere to the IT business plan providing effective and efficient internal IT processes and systems

What Qualifies You for this Opportunity?

• Interest in IT industry, including best practices, recommended applications and systems, and extensive overall general IT knowledge
• Critical thinking and problem-solving skills
• Proven track record of delivering high-quality results
• Customer service skills: an ability to build rapport and confidently diffuse frustrated end-users
• Ability to successfully collaborate with a team
• Superior oral and written communication skills
• Ability to organize and prioritize multiple requests and tasks
• Ability to learn new technologies
• A basic understanding of networking (subnetting, VLANs, VPN, and wireless)
• Excellent troubleshooting skills related to the OSI Model and windows active directory
• Experience utilizing and deploying enterprise security and anti-virus/malware
• Microsoft 365 experience an asset
• Working towards or interest in working towards certifications in Microsoft, ITILv3, CompTIA A+ and Cisco
• College Diploma in a related discipline is required
• An ability to travel; although this position is based out of our London Corporate Office, there is an anticipated 5-10% travel within North America.

Physical Demands:

• While performing the duties of this position, the employee is regularly required to stand, walk, sit, use hands to feel objects, reach with hands and arms, stoop, kneel, talk and hear.
• Specific vision abilities required for the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Occasionally lifts or move up to 25 pounds

What does CONVERGIX Offer You?

Here at CONVERGIX, we offer a very generous compensation and benefits package including:

• Comprehensive benefits and 401K/RRSP packages (including health, dental, vision coverage and more!)
• Clear paths for career advancement and opportunities for professional development
• Hands on experience with the latest automation technologies and tools
• The chance to be part of a globally recognized workplace that consistently develops cutting-edge solutions that set industry standards
• A diverse and inclusive atmosphere that provides support for employees from all walks of life

ABOUT CONVERGIX AUTOMATION SOLUTIONS

Convergix Automation Solutions designs, engineers and integrates hardware and software to automate its customers' operations. Convergix specializes in creative, custom solutions and serves customers in a broad range of industries. With over 900 employees and 19 locations worldwide, Convergix is a leading global diversified automation provider. Our vision is to become the ultimate trusted partner, capable of solving any industrial automation challenge with our passionate people, world-renowned processes and diverse experience. 

Learn more about us:?https://convergixautomation.com/ 

What does CONVERGIX value?

Our values are our foundational concepts on which we build CONVERGIX; we adhere to these no matter what mountain we climb.

• Integrity - Respect, Transparency, Commitment
• Excellence - Continuous Improvement, Innovation, Collaboration, Communication
• Passion - Momentum, Sense of Urgency, Growth, Success, Velocity

We thank all candidates for their interest, however only those considered for an interview will be contacted.

CONVERGIX Automation Solutions has an accommodation program in place that provides reasonable accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources.