Sales Operations Coordinator

Do you want to work for a company that values development? Are you looking for a role that allows you to drive efficiency and effectiveness? Then consider applying for the role of Sales Operations Coordinator with CARFAX Canada!

Working Here

At CARFAX Canada, we’re more than just obsessed with vehicles. We’re obsessed with data and its potential to help millions of Canadians in buying, selling, and maintaining vehicles.

But here’s what you really want to know about: the perks. Our team members enjoy weekly, free catered lunches at the office, flexible work that allows us to prioritize work-life balance, 4-day summer work weeks, and a state-of-the-art collaborative environment at our head office at 100 Kellogg Lane, London Ontario. CARFAX Canada also offers competitive wages, exceptional benefits and employee wellness funding, a company matched pension program, parental leave top-up benefits, paid volunteer days, and the list goes on!

Ultimately, every day at CARFAX Canada provides you with the opportunity to engage in meaningful work alongside incredible colleagues. It’s clear—we’re passionate about data and our people!

Key Information

Employment Status: Full-time, permanent

Job Type: Hybrid – In office with flexibility to manage your work schedule with up to 8 days per month to work from home.

Location: London, ON

Please note that we have two operating entities in Canada, CARFAX Inc., and CARFAX Canada. This position is with CARFAX Canada.

Job Details

As part of the Automotive Sales team, the Sales Operations Coordinator plays a key role in supporting revenue growth by optimizing sales processes and ensuring seamless coordination among stakeholders. This role focuses on sales administration, CRM management, documentation, and customer experience to enhance team productivity and efficiency. The Sales Operations Coordinator provides high-touch administrative support, streamlining operations to drive sales effectiveness. They serve as a vital link between sales leadership and representatives, ensuring clear communication and outstanding service for both internal and external stakeholders.
 

Position Responsibilities

• CRM & Data Management
  • Ensure accurate data in maintained in Microsoft Dynamics CRM.
  • Assist with data entry, reporting, and pipeline tracking.
  • Troubleshoot CRM issues and support sales reps.
  • Ensure data integrity across systems.
• Sales Process Support & Administration
  • Manage documentation, contracts, and approvals.
  • Coordinate deal approvals, pricing, and compliance.
  • Maintain pricing policies and process tickets.
  • Oversee contract documentation in Microsoft Dynamics (CRM), DocuSign, and other Microsoft tools.
• Communication & Coordination
  • Act as a liaison between sales, marketing, finance, and other teams.
  • Support onboarding for new sales reps.
• Customer & Stakeholder Engagement
  • Provide support for customers, including account setup, issue resolution, and escalations.
  • Assist with customer contracts, renewals, and amendments in English and/or French.
  • Address customer concerns related to orders, billing, and contracts.
  • Gather and track customer feedback.
• Sales Enablement & Training
  • Organize sales training, meetings, and knowledge-sharing initiatives.
  • Ensure sales teams have access to the latest resources and tools.
  • Contribute to process improvements and operational initiatives.

Education and Experience Required:

• Recognized post-secondary diploma in a related field
• A minimum of 2 years’ experience supporting sales and operations with CRMs and custom-built internal platforms for customer management
• Experience with Microsoft Excel, PowerPoint and Word
• Ability to work collaboratively with multiple stakeholders; both internal and external
• Strong attention to detail with the ability to spot errors and inconsistencies
• Experience with data analysis is considered an asset
• Strong time management and problem-solving skills
• French is considered an asset

Equal Opportunity Employer

CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email hr@carfax.ca.

If you are interested in applying for this position, please visit our website https://www.carfax.ca/careers. Applications will be accepted until Friday, April 4, 2025.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

About Us

CARFAX’s mission is to help millions of people shop, buy, service and sell used cars with more confidence. As a leader in vehicle history and valuation, CARFAX provides impartial and comprehensive information for consumers and the automotive industry. CARFAX‘s Canadian headquarters in London, Ontario supports Canadian and U.S. markets, drawing on billions of data records from thousands of sources, enabling used vehicle buyers and sellers to make informed decisions. CARFAX is consistently recognized as a top employer and business. CARFAX is a part of S&P Global (NYSE: SPGI). Find out more at www.carfax.ca and connect with CARFAX on Instagram, Facebook and LinkedIn.

Our values serve as the foundation of our culture by helping inform the actions and behaviours that make us successful. We strive to integrate these values into how we collaborate, navigate challenges, and make decisions daily.

Objective – Guided by facts, driven by results.

Transparent – Clarity through open and honest communication.

Customer advocate – Putting the customer at the center of everything we do.

Solutions oriented – Turning challenges into opportunities.

Integrity – Where honesty meets action.

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