Research Specialist (New Graduate) 

Position Purpose

Do you want to work for a rapidly growing company that understands the importance of supporting employees through flexibility, inclusiveness, learning & development, options for internal career mobility, measurement of the Employee Experience, building strong relationships? And are you passionate about developing new insights into how businesses can deliver better services, and helping organizations find better ways of working? If so, you could be Info-Tech’s next New Graduate Research Specialist.

As a Research Specialist, you create and deliver client-driven, project-based, practical research and advisory services that helps Info-Tech Members drive measurable results in their organizations. We are recruiting a number of Research Specialists for various teams across the Research Department, covering topics like, but not limited to:

• Data & Analytics Research
• IT Strategy/Digital Transformation Research
• Infrastructure & Operations Research
• Software Reviews/Technology Research
• IT Applications Research
• IT Service Management
• Organizational Design/Operating Model
• IT Finance Management
• Security, Risk, Privacy & Compliance
• Research Operations

What you will do, includes, but not limited to:

Research

• Identify industry experts through a variety of sources, including advisory calls, workshops, consulting, LinkedIn, existing research, internal sales department, and current staff for primary research interviews.
• Helping to develop survey/interview questions and interviewing Subject Matter Experts, finding and reading relevant literature in your assigned topic, and using the information gathered to generate insights.
• Collaborate with more senior Analysts to help develop frameworks or methodologies and building supporting tools and resources for publish on our website and use by Info-Tech Members.

Advisory Calls with Clients

• Participate in calls with senior Analysts and Members to develop your knowledge on Info-Tech’s published research and Advisory Call processes, with a view to eventually leading your own calls.
• Listening to the information provided by Members and taking notes on recommendations given to Members by Analysts on the ways they can use our research to work through a challenge or project.

Support Workshop Delivery

• Support Workshop Leads by organizing and administering virtual break-out rooms for remote workshops, and monitoring chat for questions, and posting relevant workshop links for workshop participants to use, and carrying out support functions for in-person workshops when they resume.
• Throughout the workshop, helping the Lead to collect and analyze activity outputs from participants and compiling them into a polished final deliverable for the Member at the end of the engagement.

Cross-Departmental Collaboration & Support

• Develop and provide written collateral to Sales, Workshop Delivery, Consulting, Public Relations & Marketing teams as needed.

• Work with senior Analysts to help design and build of high-quality keynote/other presentations.

To be successful, you will need:

 Education and Experience

• Post-secondary education in Business or Computer Science, Dean’s list in final two years of study (may be asked to provide unofficial post-secondary transcripts in your application along with resume)
• Some practical experience in one or more of the following domains considered beneficial
• Related IT work experience
• Facilitation experience
• Previous research (qualitative and quantitative), data analysis, teaching and/or software experience
• Academic scholarships/awards are an asset

Skills & Attributes

• Inclusion
• Client Interaction and Facilitation
• Knowledge Application, Problem Solving & Decision Making
• Project Management
• Writing Ability
• Research
• Managing Through Change & Uncertainty
• Dynamic Learning Mindset

ITRG is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process


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