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IT Specialist (Intermediate)

by ManagePoint Technologies Inc

Location: Thorndale, ON
Date Posted: Oct 08, 2023
ManagePoint Technologies Inc

Job Description

IT Specialist (Intermediate)

About ManagePoint

At ManagePoint Technologies, our foundation is built on the core principle of harnessing technology to empower businesses to excel in their areas of expertise. We are dedicated to delivering customized services that facilitate businesses in optimizing their operations.

Our primary focus at ManagePoint Technologies lies at the intersection of technology and business. In an era where businesses are continually expanding, technology plays a pivotal role, spanning from communication to automation. Our mission is to furnish technology solutions that not only align with your present requirements but also pave the way for your future goals, ensuring you reach your desired destination.


Position Overview

In this role, you will lead project implementation for Server and Network Infrastructure. You'll serve as a point of contact for our Service Desk Staff, helping assess and address client issues or questions by either resolving them directly or involving vendors where needed.

Additionally, you'll be involved in IT Solution Architecture and Design, and you'll be responsible for providing quotes for these IT Projects. You'll also assist in staging, configuring, deploying, and supporting these projects.

The role offers opportunities to gain hands-on experience through on-site visits and service calls to client locations. You'll contribute to various project implementations, such as setting up new IT infrastructure, improving processes, enhancing security and surveillance, and occasionally participating in IT budgeting for both ManagePoint and our clients.

At ManagePoint, we're not your typical Managed Services Provider. We take immense pride in our commitment to work-life balance, our consideration of cost-of-living factors, and our unwavering dedication to empowering our employees. What we offer:


  • Cutting-Edge Technology: We lead the way in adopting the latest technology trends, ensuring our team always has access to the tools and knowledge needed for excellence.
  • Career Advancement: We actively support and nurture your career growth, offering numerous opportunities for skill development and advancement within our organization.
  • Collaborative Culture: Our work environment fosters a culture of collaboration, innovation, and teamwork among our highly skilled professionals.
  • Client Impact: We engage in meaningful projects that directly influence our clients' success, allowing you to witness the tangible results of your contributions.
  • Professional Development: We not only provide ongoing training but also reimburse the cost of IT certification exams to help you continually enhance your skills.
  • Competitive Compensation: We offer competitive salaries and comprehensive benefits packages designed to attract and retain top talent.
  • Diversity and Inclusion: We wholeheartedly value diversity and actively work to create an inclusive workplace where every voice is heard and respected.

In addition, we provide a host of employee-centric perks, including:

  • Paid time off for appointments.
  • A paid day off on your birthday.
  • Company events.
  • Wellness program.
  • Your choice of a laptop and a company-paid smartphone.
  • Quarterly bonuses based on individual and company performance.
  • Quarterly training programs.
  • Comprehensive benefits plan.
  • In-Office Work with Hybrid Work available.


At ManagePoint, we're committed to offering an exceptional working experience, one that goes beyond the ordinary, because we believe our employees are our most valuable asset.



If you meet or exceed the qualifications listed below, we look forward to receiving your application, if not, that is ok as long as you meet some of the qualifications and are eager to learn we look forward to reviewing your application as well. Applicants must reside in the London, Ontario area and carry a G license with access to a reliable vehicle.


Core Qualifications/ Requirements:


  • 3-5 years experience working on Network Infrastructure Projects and Support
  • Ability to prioritize and resolve IT problems quickly and efficiently
  • Design/ Install/ Support/ Maintain Servers and Workstations and peripheral devices
  • Design/ Install/ Support/ Maintain Network Equipment and Wireless Solutions
  • Windows, Linux, and Mac OS Knowledge
  • Proficient with Security such as Encryption and MFA
  • Strong Customer Service and Empathy skills
  • Demonstrated Communication Skills both Oral and Written
  • Strong understanding of Active Directory and Group Policy
  • Familiar with additional Server roles such as DNS, DHCP, File & Print Server, Radius/ NPS
  • Strong understanding of VMware
  • Strong Understanding of Networks (Wired and Wireless)
  • Proficient with Microsoft Office, SharePoint, OneDrive, and Teams
  • G License and access to reliable transportation
  • Participate in On Call Rotation
  • CCNA Certification or equivalent work experience


Additional Qualifications/ Nice to Have:


  • Firewall Certifications such as Cisco, Palo Alto, Sophos, FortiGate
  • AWS/ Azure Certifications
  • Working Experience with Linux Operating Systems
  • VoIP technology and use cases
  • Database Creation, Management, Scripting
  • Project Management fundamentals

Certified in Microsoft Cloud based solutions including passing the some or all of the following exams or willing to write them:

  • MS-102
  • MS-203
  • MS-500
  • MS-700

If you meet or exceed the qualifications listed above, we look forward to receiving your application, if not, that is ok as long as you meet some of the qualifications and are eager to learn we look forward to reviewing your application as well. Applicants must reside in the London, Ontario area and carry a G license with access to a reliable vehicle.


$60,000.00 - $80,000.00 per year