Customer Service Representative – ERP System

At Trojan Technologies, we believe there’s nothing more essential than delivering clean water to the world. That’s especially true in this critical moment, when the world’s supply of clean water is under substantial stress due to industrialization, increasing demand, and rising biological and chemical contamination. Our mission is to stem that tide: to ensure greater water confidence and environmental stewardship for people, industries, and municipalities, improving the lives of over one billion people globally. 

As part of our global team, you’ll work alongside customers from municipalities to pharmaceutical and food and beverage companies to build creative, sustainable solutions. You’ll also find a welcoming and supportive team that listens to your ideas and allows you to follow your strengths. All of us feel privileged to work on innovative technologies that bring clean water to the world—we hope you will, too.  

Trojan is proud to be one of Danaher's Water Quality companies. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. 

POSITION SUMMARY:

The primary role of this position is to provide leadership and drive strategic processes in our Trojan enterprise resource planning systems, specifically around data integrity, operating company system implementation (i.e.: Trojan London) and overall ERP management for customer service. This associate is responsible for providing a high level of support for all cross functional departments and ensuring smooth operation of our systems and supports measured by maintaining ERP requirements and implementation dates, pricing support (Industrial & Municipal) and meeting sales and departmental key performance indicators and objectives.

ACCOUNTABILITIES:

• Working with IT LN implementation team to support system upgrades/transitions
• Maintain ERP service information in the company enterprise database
• Ability to meet customers’ needs and strategic planning of Trojan. Specifically, around customer self-service and customer experience
• Participates in planning and implementing strategies and goals
• Partners with Key Accounts to support strategies and customer requirements
• Assist with problem solving efforts within assigned teams to address gaps in performance
• Constantly evaluates current state for opportunities for continuous improvement
• Achieve key performance indicators (KPIs) through visual management and countermeasures where appropriate
• Participates with action plans, ability to deliver on both results and deadlines
• Responds to and resolves customer issues requiring management intervention
• Ensure that all programs and processes adhere to ISO procedures

QUALIFICATIONS:

• Post-secondary education in a related discipline
• Demonstrate past experience / knowledge in ERP systems preferred
• Minimum 2+ years customer facing experience with progressive responsibilities
• Basic knowledge of customer support processes (i.e., pricing, returns, delivery, etc.)
• Previous supervisory experience preferred
• Ability to analyze data to gain understanding and offer actions
• Proficient Computer Skills: Microsoft Office365 with advanced Excel skills

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.