Operations Manager

by Cognition+

Position Type: Full-time
Location: London, ON
Date Posted: Jul 12, 2022

Job Description


Operations Manager

About Cognition+

Cognition+ is a team of talented and dedicated people on a mission to deliver transformative digital solutions to insurance companies of all sizes. In addition to a fully customizable Enterprise Insurance Management Platform, Cognition+ offers on-demand support, connectivity, cybersecurity, and development services. Founded in 1993, we have gained a deep understanding of our client’s business needs and challenges and have invested in R&D to build the next-generation of insurance technology solutions.


With a focus on teamwork, commitment, and trust, we know it takes people with diverse perspectives, ideas, and cultures to make a company succeed. We believe that hiring the best talent will lead to the creation of better products and services to keep our clients on the leading edge. If you are looking for a challenging opportunity for your work to make a lasting impact and your career to grow then we want to meet YOU!


Why Choose Cognition+

  • Competitive compensation package including benefits, group RRSP and incentive plan;
  • Flexible work hours that offer work/life balance;
  • Opportunity to learn, grow and innovate;
  • Friendly and supportive team environment; and,
  • Opportunity to provide your input into making this organization successful.


The Role 

We are looking for a skilled Operations Manager to help maintain and grow our organizational processes.  The ideal candidate will be able to identify and design general process improvements and improvements related to our System Development Life Cycle (SDLC).  To successfully implement and maintain these improvements the candidate will establish trusted relationships across multiple teams. They will ensure all improvements align with our Company goals and objectives. They will define and create reporting metrics (KPIs) on key processes.  This position will lead our Customer Support and Production Support Teams, and report to our Chief Technology Offer.


This position can be performed from our office in London Ontario, remotely in Ontario, or a combination of both.  Remote based employees may occasionally be asked to travel to our office for meetings or team building events.


Role Responsibilities 

  • Strong ability to identify and design general and SDLC process improvements;
  • Ability to clearly communicate and document recommended improvements;
  • Establish and develop strong, trusting relationships with key decision makers;
  • Define, document and regularly report on metrics (KPIs) relating to process improvements;
  • Lead a group of technical and non-technical employees;
  • Collaborate effectively across the Company to support the implementation and adoption of improvements;
  • Participate in decisions made by the Change Management Group; and
  • Other duties as requested and discussed with the Company.


Required Qualifications & Skills

  • More than 5 years’ prior related experience in software development and/or client support, preferably in the insurance or a related industry;
  • Established leader with a continuous improvement mindset;
  • Aptitude for fostering positive partnerships, both internally and externally;
  • Ability to quickly gain an in-depth knowledge of our products and stay up to date on solutions;
  • Strong analytical and problem-solving skills;
  • Knowledge of Microsoft Office and Jira;
  • Professional, results-oriented with a high degree of self-motivation;
  • Excellent project management, planning, organizational, and interpersonal skills; and
  • Excellent communication skills, both written and verbal.


Nice To Have

  • Experience in the property and casualty insurance industry.



Interested candidates are encouraged to apply online at www.gocognition.com/join-us/


Equal Employment Opportunities

Cognition+ is committed to employment equity and welcomes diversity. We encourage applications from qualified individuals from all backgrounds.


Cognition+ provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources at hr@gocognition.com or call 519-432- 8553 ext. 362.


We thank all applicants for their interest in this position, however, only qualified candidates will be contacted for the next steps in the process.