User support technician

by A L Canada Laboratories Inc.

Position Type: Full-time
Location: London, ON
Date Posted: Jan 19, 2023
A  L Canada Laboratories Inc.

Job Description


User support technician
 

Work setting

Tasks

Work conditions and physical capabilities

Personal suitability

Health benefits

Long term benefits

  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 2 years to less than 3 years
  • Help desk
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Initiative
  • Organized
  • Team player
  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits
  • Life insurance
  • Registered Retirement Savings Plan (RRSP)
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
APPLY