Onboarding Specialist | Enterprise

As an Enterprise Onboarding Specialist at Paystone, working on our Datacandy product line, you will manage some of our largest new clients’ onboarding and implementation projects, work directly with our sales and account management teams and be responsible for client product adoption and delivering client-facing projects on time and on budget. You will have the opportunity to work directly with Paystone’s most important clients and you will be challenged to build relationships with them to ensure long-term account success. The ability to effectively communicate with stakeholders at all levels and keep them engaged — from executives to end-users of the platform — is essential.

You’ll be expected to:

• Coordinate a warm client handoff from sales to onboarding
• Lead the onboarding process for new enterprise clients
• Establish onboarding project goals, deliverables, required resources, timelines and budgets in close collaboration with new clients
• Conduct comprehensive training sessions for clients, demonstrating key features and best practices to drive product adoption and client success
• Manage timelines, deliverables, and client expectations throughout the onboarding process until launch and hand-off to our Account Management and Support teams
• Resolve issues and solve problems through the course of the project
• Stay up to date on the latest Gift and Loyalty industry trends

You have:

• University degree or college diploma in Marketing, IT or a related field
• 3 years or more of client-facing onboarding experience, preferably in the Saas industry, loyalty an asset
• Proven track record of managing enterprise-level client projects and delivering successful onboarding experiences
• Excellent leadership, communication and problem-solving abilities
• Project management courses or certification (CAPM or PMP) an asset

Perks & Benefits

• Compensation (fixed and variable) tied to market data (we user Mercer)
• We reward for contribution
• Everyone gets equity
• Flexible Time-off
• We’re committed to career development
• Work from home

Our Mission

By joining Paystone, you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth.

By helping our clients create better experiences for their customers, and in turn, motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.

Curious?

Good! We want all the curiosity we can muster. Innovation stems from observation and questioning, so be eager, be innovative, and be ready to raise the bar.

Come check us out!!

paystone.com
datacandy.com
get.nicejob.com

About Us

Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands. Paystone's solutions are used at over 30,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.

**Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected of an interview.


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