Learning Developer (Hybrid)

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to:

• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.

Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals.

This is a subsequent vacancy as outlined in Article 5.07 of the Collective Agreement. Applications will be considered from those who did not apply to JO #15914 with a closing date of 1/2/2024

This is a temporary opportunity up to 8 months, open to all offices.

Salary Grade: 212 From: $86,051.06

Job Summary :

Provide technical consultation and development services in conceptual design, development and implementation of technology-enabled learning programs to our clients by working closely with internal and external clients, Subject Matter Experts (SMEs), Learning Advisors and Learning Experience Designers. Elicit and assess stakeholder requirements, recommend and build appropriate solutions consistent with user experience and visual design principles and design thinking methodology to transform complex concepts, processes and designs into engaging learning experiences across various digital delivery channels. Develop learning content considering all related standards, guidelines and best practices, consistent with WSIB styles, standards, business and systems requirements.

Major Duties & Responsibilities

1. Work collaboratively with stakeholders and learning solutions team to implement designs and develop learning content following user experience and visual design principles and selecting the most appropriate delivery channels, i.e. learning management system (LMS), SharePoint, mobile, WSIB website etc., to deliver learning to all areas of the WSIB or external clients.

2. Research and analyze existing source materials, conduct technology needs assessment to obtain detailed, in-depth information on the audience's computer experience and comfort level as well as their computer technical specs in order to identify most appropriate development strategies, software and delivery methods. Apply user experience design principles and theory in the creative process to develop learning products and create learner experiences that stimulate engagement, interaction and retention.

3. Develop learning content including modules, courses, curricula, graphics and photos, animations, infographics, graphs, interactive charts, audio and video files by:

• Adhering to the design thinking process, user experience design and project management principles;
• Championing user research and usability standards, in order to create designs that engage and inspire audiences, while driving successful business outcomes. Rapidly and iteratively creating impactful and engaging self-paced courses, instructional guides, performance support tools, simulations, learning assessments, games, mobile applications, social learning networks, videos, webinars etc.. to enable continuous on the job learning;
• Writing business requirements documents and technology specifications outlining proposed Learning architecture, navigation and functional design; developing Graphical User Interface and Learning product templates; utilizing SCORM or xAPI compliant coding or software that will function in the WSIB LMS or other learning, collaboration and knowledge management systems;
• Utilizing HTML, JavaScript and CSS to extend functionality of authoring tools;
• Setting up required audio visual equipment and creating audio and video recordings as required to develop learning solutions/branch marketing materials.

4. Consult and assist Learning Advisors and/or Learning Experience Designers in the design and development of learning solutions that accommodate the limitations and opportunities of various platforms and authoring tools such as Microsoft 365 including SharePoint, Articulate 360, Adobe Suite (i.e., Photoshop, Illustrator, Audition, Premiere, etc.), Lectora and TechSmith Camtasia.

5. Work with learning design teams to rapidly ideate, prototype, and iterate a range of proposed designs for a given opportunity, then collaboratively review and validate their effectiveness. Translate learning objectives and modules of content to ensure mastery of learning objectives, including but not limited to knowledge checks, quizzes, exercises, scripts, storyboards, simulations, videos, or games. Perform detailed quality assurance (QA) on own work and work of others to ensure deliverables meet all requirements of the storyboard design, and LMS interoperability.

6. Perform or co-ordinate User Experience testing using Dragon, Jaws and Zoom text to ensure learning products meet WSIB usability standards requirements such as WCAG 2.0 and WSIB Brand.

7. Design and develop SharePoint sites adhering to user experience design principles and making use of HTML, CSS and JavaScript.

8. Interface and coordinate internal and/or external resources/suppliers on learning solution development projects for various media or learning products - may include internal/external audio/video talent or external graphic designers, animators, videographers, video editors, sound technicians/editors, and photographers.

9. Manage and organize learning program assets by:

• Ensuring consistent directory structure, file naming conventions, learning projects template adherence, visual continuity, consistency and professional standards for all learning products;
• Providing technical expertise in managing and configuring learning content management/curation platforms, creating processes to effectively track and monitor user-generated content and social learning channels to ensure they adhere to WSIB policies and standards and provide metrics;

10. Perform other related duties as required or assigned.

Job Requirements

Education

• University completion at undergraduate level with a specialty focus in Commerce, Communication, Design, Education or Information Technology; or an undergraduate degree with a certificate in Adult Education and/or Workplace Learning Design/Development.

Experience

• Five years prior experience in user experience design, web development, eLearning authoring software (e.g., Articulate 360), learning content development (e.g., audio, graphics, video files, etc.), learning platform expertise, learning management system inter-operability and Adobe Creative Suite or a subset (i.e. Photoshop, Illustrator, Audition, Premiere, etc.).

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca.

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at privacy_office@wsib.on.ca. The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.
 

To apply for this position, please submit your application by the closing date.

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