IT Support Assistant (Fall 2024)

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.

We are looking for IT Support who are interested in working and enhancing their skills in supporting activities in IT environments such as Managing queues, creating and improving documentation, learning.

What will you be doing?

• Join us in a fun, friendly, team-oriented virtual (work from home) environment, working closely with a coach/mentor
• Monitor and manage team’s ServiceNow queues to mitigate impacts for critical incidents and prioritize requests to improve customer service and ensure completion of tasks within service level agreements.
• Document use cases, user stories and Jira tickets.
• Conceptualize and create procedures, subsequently implementing them with proficiency and achieving successful outcomes to ensure the seamless operation of team workflows.
• Collaborate with the business partners, developers, and quality analysts to design, document and implement custom technical solutions.
• Document workflows, design processes and create templates, checklists, job-aids, and playbooks to improve the efficiency of the organization.
• Perform regular internal and ad hoc audits to mitigate risks and ensure team’s compliance with internal risk controls.
• Take initiative, demonstrate leadership skills, and pay attention to detail.
• Work as part of a team, plan, and organize work.
• Work on a variety of application systems that are used by the Individual Customer organization within Canada Life; assist with software maintenance and make small enhancements to existing applications (design, development, testing and implementation of application changes)
• Conduct functional application testing of our end user applications to ensure compatibility with planned OS and MS Office upgrades.
• Learn how we use collaboration tools - work with our team to design and develop collaboration solutions to be used by I & W team.
• Contribute learning from education experience to practical process improvement opportunities.

What will you be using?
You will be digging into several of the following, so experience in any of these areas is a huge plus:

• Service Now, Jira, Confluence, Microsoft 365, SharePoint.

Nice to Have

• Hyland OnBase
• Atlassian Jira & Confluence, Splunk
• Cyberark, PAM

What do you bring to the table?

• Are in the process of completing relevant post secondary education within IT support or Business Systems Analyst
• Are a team player, and have solid teamwork / collaboration skills
• Have strong analysis and problem-solving skills
• Are self motivated to learn new technologies and applications
• Have the ability to manage and report on the status of individual tasks
• Can communicate effectively, both oral and written
• Have experience working within a formally organized group or team (considered an asset)
• Have relevant work, school, and/or volunteering experience (considered an asset)
   

The base salary for this position is between  $41,400 - $62,100 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

For student opportunities only

For our student opportunities, the base salary will be dependent on the number of work terms you have completed along with other factors depending on your program. 

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.

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