Diagnostics Coordinator

Position Purpose

The Diagnostic Coordinator is responsible for the launch and delivery of a range of surveys that drive measurable value for Info-Tech Research Group client organizations. They will manage the diagnostic survey process from the initial launch call to report delivery and will have the opportunity to foster personal relationships with a wide variety of IT leaders.

This is a fixed term contract role. 

Key Responsibilities:

• Responsible for launch and delivery of a range of IT surveys (16+ programs), including CIO Business Vision, IT Staffing, and IT Management & Governance.
• Conduct launch calls with clients to establish survey timelines and requirements.
• Build, test, launch, and manage surveys using propriety survey software.
• Prepare client deliverables and schedule/support results delivery.
• Respond to questions and manage expectations while maintaining a high standard of service.
• Maintain quality assurance/control processes. 
• Identify opportunities for process and product improvement. 
• Support with team initiatives related to marketing, content, product enhancement, etc.

Required:  

• 1-3 years of experience
• Undergraduate degree
• High proficiency with the Microsoft Suite, specifically Excel, Word, and PowerPoint

Desirable:

• Experience with technology surveys and/or research
• Experience with survey software
• Experience with quality assurance practices
• Experience with Salesforce
• Experience or exposure to IT

Language Skills: Bilingual proficiency in French, Spanish or German is preferred to support our diverse client base across North America and globally.

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

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