| Position Type: | Full-time |
| Location: | London, ON |
| Date Posted: | Apr 30, 2025 |
| Experience: | 2 Years |
| Education: | College Diploma (3 years) |
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Job Description
Sales Support/Graphic Artist
Full-time: Monday to Friday
Department: Sales Support / Customer Service
Report Timings: 8:30 AM to 5 PM
Reports To: Marketing & Customer Service Manager Supervised by Director of Manufacturing
Purpose of Position:
Key Accountabilities:
Customer Service
Operations /Website Development
Benefits & Perks:
Full-time: Monday to Friday
Department: Sales Support / Customer Service
Report Timings: 8:30 AM to 5 PM
Reports To: Marketing & Customer Service Manager Supervised by Director of Manufacturing
Purpose of Position:
- Work directly with sales support stakeholders and key customers to understand and interpret customer needs and product details, including image manipulation.
- Support graphic design initiatives in Marketing dept and client facing programs.
- Graphic Design training and knowledge for print and/or physical media.
- General knowledge of production printing and signage (offset, digital and wide format/signage) and workflow processes a requirement. Detail oriented with the ability to handle administrative tasks efficiently.
- Strong interpersonal skills with the ability to communicate with teammates and clients effectively.
- Understanding of customer relationship and service best practices.
- Effective written communication.
- Ability to work with minimum supervision.
- Exceptional organizational and follow through skills.
- Presentation skills in online and in person environments.
- Very detail and task oriented.
- Self-motivated.
- Ability to function well in a fast-paced multi-task environment; thrive on challenges.
- Degree /diploma in Graphic Design or design capabilities demonstrated through strong portfolio
- Proficient in Adobe CC Suite (Illustrator, Photoshop, InDesign, Acrobat).
- Proficient in Microsoft Office programs – with emphasis on Outlook, Excel, and Word.
- Team player.
- Ability to report and take delegation from potentially multiple stakeholders.
- Prompt reliable attendance, professional appearance.
- College or University graduate.
- This is an on-site role.
- French proficiency is an asset.
Key Accountabilities:
Customer Service
- Determining goals and developing action plans to achieve them.
- Assist with large project management: (direct ships to clients, distributions, and kitting).
- Coordinating information, samples, proofs and pricing by email, phone, occasional in person meetings and walk in clients.
- Entering orders for print and signage products.
- Informal and formal quote preparation. Assist with special proposals.
- Coordinating pricing from various sources.
- Ensuring all quotes (internal/external) contain proper margin. Striving to increase margins based on market or situation of project.
- Coordinating sample production and approval process.
- Coordinating dynamic graphical template requirements.
- Coordinating activities with outside vendors.
- Ensuring effective communication between clients and all internal Sterling stakeholders.
- Assist with online meetings and demonstrations as required.
- Coordinate and maintain product information, pricing, and production details by Customer and Product.
- Participate in project success evaluations including sales reporting.
- Review open order reports to assist with ensuring accuracy and on-time order fulfillment.
Operations /Website Development
- Setting goals and maintaining task lists.
- Assisting with administrative, onboarding, development and coordination functions of assigned client projects and branded websites along with production workflow to maintain project plans.
- Responsible for maintenance of customer websites from order generation to shipping to final payment.
- Using Adobe suite, work with supplied images or research of required images to add to branded websites.
- Learn how to operate our CMS – content management system for the development of new sites and the editing of existing websites.
- Internal project and customer maintenance documents are maintained to support project/program, according to best practices and/or policy.
- Responsible to create goals to keep projects on schedule, solve problems and manage follow up in all stages of customer cycle.
- Face to face meetings with clients if required to assist sales representatives and enhance relationships with key clients.
- Other graphic design projects as assigned.
Benefits & Perks:
- Dynamic and caring company culture.
- Paid day off for your birthday once completed one year of service.
- Social Club that plans BBQ’s, pizza lunches, 50/50 draws, holiday parties, special events and more.
- Coffee Talk/ Company Events – regular updates about the company and people. Free coffee and treats!
- Located in Northwest London is close to many restaurants, shopping, other businesses, and green space.
- Convenient on-site free parking.
- Employee Assistance Program.
- Extended health care.
- Pension plan eligible after 1 year of service.