Customer Service Representative

• Company Summary

  Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents.

   

  FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

   

   

  Job Summary

   

  We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! 

   

  *The Positions available will be a combination of remote and mandatory in-office work, with opportunity for flexibility for some roles to work from home post pandemic based on business needs.*

   

  As a Customer Service Representative, you will be responsible for inbound and outbound calls.  You will the first point of contact for your customers and you will be required to provide an exceptional experience on every call.  It is crucial in this role that you are professional and friendly along with having attention to detail and the ability to think outside of the box.  In your role as a Customer Service Representative you will be an expert on the process and requirements in order to ensure the transaction closes smoothly and on time.

   

  HERE’S HOW YOU’LL CONTRIBUTE:

  • Ensure optimum servicing to our client base by handling a high volume of inbound calls/requests for service in a friendly and professional manner

  • Address lawyers and lenders on any issues relating to their specific files, elevating to internal partners as required

  • Ensure service standards are being met by processing designated Lender follow-up in accordance with the applicable program

  • Communicate file updates to internal and external partners using internal computer systems.

  • Organize rush requests

  • Assist with preparation of document packages and reporting

  • Meet and exceed customers needs and expectations, escalating all issues to the department manager

   

  HERE’S WHAT YOU’LL BRING:

  • Minimum one year of customer service experience in a call center environment 

  • Mortgage administration experience or a Legal Assistant/Law Clerk diploma would be an asset

  • Exceptional phone manner with strong communications and interpersonal skills

  • Proven ability to problem solve and prioritize issues

  • Detail oriented and proven ability to multi-task in a fast paced environment

  • Ability to exercise good judgment in protecting confidential information

  • Intermediate computer skills in MS Office products (Word, Excel and PowerPoint);

  • Our core hours of operation are 8:00 a.m. -9:00 p.m. Monday through Friday.  Candidates must be flexible to work a regular rotating late shift to 9p.m.

   

  The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces and one of the Best Workplaces in Canada for Women. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America.
  
  By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.
  
  Thank you for considering FCT. We look forward to meeting you.

   

   

  In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

   

  To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

   

  FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.