IT Support and Operations Technician

Department: Information Technology

Employment Type: Full-Time

Compensation: $65,000 - $75,000
 

If you’re looking for an exciting, challenging, and collaborative environment where you’ll have the opportunity to solve complex IT challenges, support internal staff and clients, and improve overall IT processes, this opportunity may be for you!

Digital Boundary Group (DBG), is a leading cybersecurity firm and a division of DRT Cyber. We specialize in security assessments, research, and secure development practices. We are hiring a passionate, security-minded individual for this hybrid position out of our site in London, Ontario.

In this role, you will:

• Provide end-user technical support and monitor ticketing systems, emails, filters, and reports to identify potential security issues and take appropriate action.
• Support tier 2 tasks such as hardware/software issues, VPN/connectivity issues, and related technical concerns.
• Support the management of remote network security assessment devices by maintaining and updating template images, troubleshooting connectivity issues, and ensuring project statuses are accurately reflected in management software.
• Conduct regular physical inspections of company infrastructure, including servers, generators, and climate control systems in our London, ON office.
• Assist in maintaining system security by reviewing and prioritizing security patches and updates while remaining up to date on vulnerabilities and security best practices.
• Contribute to the automation of vulnerability scanning, remediation, and deployments.
• Set up workstations to meet user needs and maintain networked printers and devices.
• Provide technical onboarding for new hires.
• Create, update, and maintain clear documentation and network diagrams.
• Build virtual test networks as required using VMware vSphere and VMware workstation.
• Stay current with technical advancements and security best practices and make suggestions for improvements.
• Participate in long-term infrastructure improvement projects as needed.

What you bring to the table:

• 3+ years of experience supporting end-users, systems, and security operations.
• College diploma in related field or equivalent training and commensurate work experience.
• Working knowledge and understanding of Linux systems (Ubuntu, FreeBSD, etc.), VPN systems, networking concepts, MS Office Suite, and MS 365.
• Support level knowledge of Windows 10, Mac OSX, Windows Server 2012-2025, and Microsoft Active Directory.
• Familiarity with VMWare vSphere, VMware Workstation, and Microsoft Hyper-V.
• Ability to work independently, identify issues, and implement solutions.
• Experience with FOG project and/or other bulk OS imaging and deployment tools is an asset.
• Understanding of network services and devices such as routers and firewalls, DHCP/DNS, VPN, and network file sharing/permissions is preferred.

Compensation and Benefits

The base salary range for this position is $65,000 - $75,000 commensurate with experience.

Additional Compensation: This role is eligible for an annual discretionary bonus.

Other benefits include:

• Healthcare: Healthcare, dental, and vision benefits including a $1000 annual health spending account.

• Retirement Savings: Matching up to 3.5%.
• Employee Wellness: $500 per year for fitness and wellness related expenses.

• Growth: We pay for certifications, conferences, and personal research or tool development projects.
• Time Off: 3 weeks’ vacation, 11 paid holidays, and a paid closure between Christmas and New Year’s.

Ready to Join Us?

If this sounds like the kind of team where you’ll thrive and make an impact, we’d love to hear from you. Apply today and help us secure the systems that power our world.

We maintain records of Job Postings and Candidate communications for 3 years following posting removal. 

Vacancy Status: This posting is for an existing vacancy.

AI Use: DBG does not use Artificial intelligence in screening, assessing, or selecting applicants.

Note: Due to the nature of our work, successful completion of pre-employment checks is required.

Digital Boundary Group is an equal opportunity employer dedicated to recruiting and retaining a qualified workforce and is committed to hiring practices that are fair and equitable. The company and its hiring managers always seek to hire the most qualified candidate for a position. A protected characteristic under the Human Rights Code is never used against a person during the hiring process.


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