| Position Type: | Full-time |
| Location: | Shedden, ON |
| Date Posted: | May 08, 2025 |
| Experience: | 5 Years |
| Education: | University Degree |
Job Description
IT Infrastructure & Service Management Specialist
Full-time, Permanent
St. Thomas, ON
The Company
Ontario Plants Propagation Limited is a leading supplier of high-quality vegetable seedlings to commercial greenhouses across North America. We are committed to innovation, operational excellence, and providing a safe and supportive work environment for our team.
Position Overview
Ontario Plants is seeking an experienced and hands-on IT Infrastructure & Service Management Specialist to support our growing organization. This role is responsible for maintaining and improving our internal IT environment, coordinating with external vendors for infrastructure services, and providing day-to-day technical support across the organization.
The ideal candidate will have strong technical troubleshooting skills, a customer-service mindset, and the ability to manage vendor relationships effectively. This is a key role in supporting both the reliability of our IT systems and the productivity of our staff.
Job Description/Responsibilities
Infrastructure Oversight (in coordination with external providers):
Required:
How to apply
Submit your resume:
Mail: 38024 John Wise Line, St. Thomas, Ontario N5P 3T2
Email: employment@ontarioplants.com
Subject title: IT Infrastructure & Service Management Specialist
Fax: 519 637 2449
Website: https://www.ontarioplants.com/employment
Full-time, Permanent
St. Thomas, ON
Report to
Business Technology ManagerThe Company
Ontario Plants Propagation Limited is a leading supplier of high-quality vegetable seedlings to commercial greenhouses across North America. We are committed to innovation, operational excellence, and providing a safe and supportive work environment for our team.
Position Overview
Ontario Plants is seeking an experienced and hands-on IT Infrastructure & Service Management Specialist to support our growing organization. This role is responsible for maintaining and improving our internal IT environment, coordinating with external vendors for infrastructure services, and providing day-to-day technical support across the organization.
The ideal candidate will have strong technical troubleshooting skills, a customer-service mindset, and the ability to manage vendor relationships effectively. This is a key role in supporting both the reliability of our IT systems and the productivity of our staff.
Job Description/Responsibilities
Infrastructure Oversight (in coordination with external providers):
- Serve as the main point of contact for external IT vendors managing servers, backups, and infrastructure monitoring.
- Coordinate infrastructure maintenance, updates, and issue resolution with third-party providers.
- Monitor system performance, availability, and vendor SLAs to ensure seamless operations.
- Participate in infrastructure planning and technology assessments.
- Maintain and troubleshoot the company’s on-site network infrastructure (LAN/WAN, switches, access points, VPN).
- Ensure secure, reliable connectivity for users across all departments.
- Act as the primary responder for IT support requests through the help desk ticketing system.
- Provide hands-on technical support for hardware, software, printing, and connectivity issues.
- Document support actions and resolutions while maintaining internal knowledge base resources.
- Prioritize and manage multiple support requests to minimize downtime and maintain user productivity.
- Assist with implementing and maintaining IT security policies and procedures.
- Monitor and report on potential vulnerabilities or risks in collaboration with vendors.
- Support compliance initiatives and participate in audits as needed.
- Support IT-related projects, including cloud adoption, mobility solutions, and digital transition initiatives.
- Identify opportunities to improve IT systems and services that align with business needs.
- Collaborate with business units to understand technology requirements and deliver solutions.
- Collaborate with vendors and internal teams to address connectivity issues and optimize performance.
Required:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- 5+ years of hands-on experience in IT support, infrastructure coordination, or network administration.
- Strong problem-solving skills and ability to manage multiple priorities.
- Excellent communication skills and strong customer service orientation.
- Experience managing relationships with third-party IT service providers.
- Familiarity with cloud platforms (e.g., Azure, AWS, or Google Cloud).
- Knowledge of cybersecurity best practices.
- Experience supporting systems in an agricultural or production environment is a plus.
- Commensurate with experience, starting at $75,000 annually.
- Include Benefits Package:
- Extended Health and Dental Insurance
- Work-life balance
- Competitive salaries
- Company-issued uniforms and PPE
- Sponsored courses/certification
- Professional memberships and associations
- Professional memberships and associations
- Team building events
- On-the-job Technical training
How to apply
Submit your resume:
Mail: 38024 John Wise Line, St. Thomas, Ontario N5P 3T2
Email: employment@ontarioplants.com
Subject title: IT Infrastructure & Service Management Specialist
Fax: 519 637 2449
Website: https://www.ontarioplants.com/employment